values are not plotted in the graph

9 posts, 0 answers
  1. Jana
    Jana avatar
    6 posts
    Member since:
    Dec 2010

    Posted 02 Jan 2012 Link to this post

    Hi.

    I have a webpage showing 4 charts. I have one problem which is randomly. Sometimes some values are not plotted in the graph. The resulting graph is following.


    The picture shows that the values are readding but they are not plotted. It is only for columns with id 1,3,5,7,9

    Can anybody help me
    Thanks
  2. Peshito
    Admin
    Peshito avatar
    497 posts

    Posted 05 Jan 2012 Link to this post

    Hi Jana,

    I've spent some time trying to reproduce your issue but I could not. In order to find the cause of this issue and give a proper solution, could you provide us with a runnable copy demonstrating the problem, or simply edit the one I have attached as a reference where the issue is not reproducible.

    Regards,
    Peshito
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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  4. Jana
    Jana avatar
    6 posts
    Member since:
    Dec 2010

    Posted 06 Jan 2012 Link to this post

    Hi,

    I can prepare source code in two days. But the error is randomly. For exampl: when 5 people download same xap object from our IS, 2 people have good charts and 3 people have not. Next day all people have good charts and the xap object is same as yesterday. The error does not depend on version Internet Explorer, version OS.

    Jana

  5. Rahul
    Rahul avatar
    116 posts
    Member since:
    Feb 2011

    Posted 06 Jan 2012 Link to this post

    Hi Jana,
     
              I'm also faced this type of issue that you given in your
    previous reply. Sometimes XAP is not updating after new build given
    in IIS server. So I resolved that issue in following two ways.
    1] Clear all browser history.
    2] Using some third party software to clean all temporary file ( CCleaner.exe ).
    Hope it will help you.

    Regards,
    Rahul.
  6. Peshito
    Admin
    Peshito avatar
    497 posts

    Posted 11 Jan 2012 Link to this post

    Hello,

    This is common scenario that is usually related with the cache. Please, take a look at the links below as some of them might help you in resolving the issue. You could also try the advise given by Rahul.
    http://stackoverflow.com/questions/6405219/silverlight-xap-files-not-updating
    http://stackoverflow.com/questions/2610665/silverlight-project-not-updating-when-ran

    Kind regards,
    Peshito
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  7. Jana
    Jana avatar
    6 posts
    Member since:
    Dec 2010

    Posted 11 Jan 2012 Link to this post

    Hi,

    we removed XAP from historie Internet Explorer and downloaded XAP from server on 5 clients station aggain but the error was only 3 clients stations. There are links on test application and video where you see how the value is plott and hidden.
    Zip file "ChartsTelerik" with test application has got password. Peshito, please send me mail and I send the password to you. 

    Thanks

    Jana
  8. Peshito
    Admin
    Peshito avatar
    497 posts

    Posted 16 Jan 2012 Link to this post

    Hi,

    We've sent you an email asking for the password needed to open the "ChartsTelerik" zip.

    Looking forward to hearing back from you.

    Greetings,
    Peshito
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  9. Jana
    Jana avatar
    6 posts
    Member since:
    Dec 2010

    Posted 16 Jan 2012 Link to this post

    Hi,

    I sent you password to the Zip File "ChartsTelerik".
    I look forward to your reply.

    Jana

  10. Peshito
    Admin
    Peshito avatar
    497 posts

    Posted 16 Jan 2012 Link to this post

    Hi,

    Thank you for providing the password. We were able to unzip and run your test application. Our QAs spend some time trying to reproduce this issue using the application you have sent us and following the steps shown in the video attached to your previous reply. However the issue is not reproducible on several different machines. Therefore we are not able to give you an appropriate solution since there isn't a step by step guide that will cause the issue to be reproduced.

    What I could suggest you is try to migrate your test application using our new ChartView control. It is currently in beta but it will be officially released with Q1 2012 in about a month. A demo examples showing some of its capabilities can be found here.

    Regards,
    Peshito
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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