URGENT: Cannot run Test Studio tests after IE 10 upgrade

4 posts, 0 answers
  1. Shashi
    Shashi avatar
    25 posts
    Member since:
    Feb 2011

    Posted 15 May 2014 Link to this post

    Hello,

    This is an urgent request for help!  Your prompt response would be greatly appreciated.

    After upgrading my computer from IE9 to IE10 this afternoon, I am suddenly unable to run any Test Studio tests against our Silverlight web application. 
    When I run the test (from QuickExecute mode), the test starts running, the browser comes up but I get the exception in the attached screen shot as the test is trying to navigate to the application website.  When I click OK, the browser terminates and restarts - the test continues to run and eventually fails.

    I did not have this issue prior to the IE10 upgrade. 

    I have tried the following (to no avail):

    a) Clearing cache and temporary Internet files
    b) Reviewed IE settings (according to the "Configure your Browser" page in the Online Help).  I do have protected mode turned on for the Internet zone - however, I did verify that turning it off does not resolve the problem.
    c) Navigate to the url manually - this works.  Problem occurs only when running the test.
    d) Turned on Test Studio logging - I didn't see any exceptions at the point where the exception in the screen shot occurs.  Let me know if you want the log file (will need to create a support ticket).
    e) Repair install of Test Studio

    Other information:
    a) Prior to the upgrade to IE10, I had installed Telerik Fiddler 4 - but I have since uninstalled it when I started experiencing this issue.
    b) I am using TS 2012.2.1420.0 (Visual Studio addin).  All my team members are using this version against IE10 with no issues. 
    c) As I mentioned above, we are running tests against a Silverlight (5) application running on a remote server.  

    Please let me know if there is anything else I can try either to resolve or further troubleshoot this issue. 

    Again, I am "dead in the water" right now - so your prompt response to this would be GREATLY appreciated.

    Thanks,
    Shashi

  2. Cody
    Admin
    Cody avatar
    3360 posts

    Posted 19 May 2014 Link to this post

    Hello Shashi,

    This behavior is very unexpected. We added support for IE10 in build 2012.1.719, which is much earlier than the build you are using. Let's try to eliminate if the problem is specific to your application or your machine.
    1. Create a new project
    2. Create a new test
    3. Start recording
    4. Navigate to http://helen.org.ua/caramel/ (this is another simple Silverlight application)
    5. Record a couple of clicks
    6. Play back the test
    Does this work? If yes it proves the problem is specific to your application. We'll need to find a way we can reproduce the problem before we can diagnose the cause. If no, it proves there's still something not right about your computer.

    We'll figure out the next step based on your results.

    P.S. When you have an urgent problem like this, I recommend filing a support ticket right away instead of starting a forum thread. Forum threads get lower priority than support tickets (72 hour response versus 24 hour response).

    Regards,
    Cody
    Telerik
     
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  3. Shashi
    Shashi avatar
    25 posts
    Member since:
    Feb 2011

    Posted 22 May 2014 Link to this post

    Thanks, Cody.  Since I posted this, I ran into another issue as a result of the IE upgrade which was not related to Test Studio.  As I was under time pressure, I decided to restore my computer to its pre-upgrade state and I am back up and running with IE9 now.

    I wasn't suggesting that there was an issue with Test Studio - as I mentioned in my earlier post, all my teammates are working with the same Test Studio version and have IE10 on their computers.  I myself have upgraded successfully in the past - this is a different computer.

    My computer did encounter a BSOD during the upgrade (if I recall correctly, it was at the point of rebooting after the new IE installed) - I don't know if that had anything to do with the above issues.  Anyway, I will try and upgrade again when I have an opportunity.  If I run into the problems again, I will try what you suggested and report back.

    Thanks,

    Shashi
  4. Cody
    Admin
    Cody avatar
    3360 posts

    Posted 22 May 2014 Link to this post

    Hello,

    Ok, that's a good plan of attack. Thank you for the update.

    Regards,
    Cody
    Telerik
     
    Quickly become an expert in Test Studio, check out our new training sessions!
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