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unhandled exception when trying to install Telerik Control Panel

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Rob Ainscough
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Rob Ainscough asked on 15 Jan 2016, 03:31 PM

I get the following error when trying to install the Telerik Control Panel:

 Application: TelerikControlPanel.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at System.Diagnostics.FileVersionInfo.GetVersionInfo(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.GetInstalledApplicationVersion(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.TryLaunchInstalledApplication()
   at Telerik.CommonInstaller.ControlPanel.Program.Main()

 

Rob

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Momchil
Telerik team
answered on 18 Jan 2016, 02:21 PM
Hello Rob,

The stack trace you provide describes error which can happen only if the ExecutablePath value under the "HKEY_LOCAL_MACHINE\Software\Telerik\ControlPanel\ExecutablePath" key is available and:
  • the value is corrupted.
  • TelerikControlPanel.exe is moved, deleted or renamed and cannot be found in the installation folder of the application.
In both cases deleting the "HKEY_LOCAL_MACHINE\Software\Telerik\ControlPanel"(for 64-bit OS you should add Wow6432Node after Software) key should fix the problem.

Regards,
Momchil
Telerik
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Rob Ainscough
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Momchil
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