Unable to utilise custom menu files

12 posts, 1 answers
  1. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 16 Dec 2010 Link to this post

    Hi,
     I have a problem in that with custom tools files, I am unable to utilise the feature 'Use RadEditor to edit HTML fields' on customised tools files for the publishing areas in SharePoint. Whenever I click 'check in to share draft' the changes are lost.

     Following a recent outage on our SharePoint farm we were forced to restore one of the servers (application server) from tape, and remove & re-add the web servers to the farm. It seems that in doing this, the Telerik RAD Editor for SharePoint no longer recognises the custom tools files for different webs, where previously it had worked fine without any problems.

     I've gone through many possible solutions to try and fix the problem, such as removing the standard tools files and re-naming the custom tools files to the standard names - e.g: Re-naming 'ToolsFile{950f1d58-8d7b-41f2-a072-982c9a705168}.xml' to 'ToolsFile.xml'. I've even copied the original configuration files to a new web ID, but still the same problem occurs - I am unable to use the RadEditor to edit HTML/publishing fields in SharePoint. Whenever I click 'check in to share draft' the changes are lost.

     The web part works perfectly normally with the customised toolbars - would this be because the web part requires the user to click on 'Ok' to save the changes back to the page, rather than the HTML field, which seems as though it doesn't recognise the user clicking on 'check into draft' for customised menu's.

    Can you advise what we need to do with this please? I've a suspicion that we need to either retract and redeploy the solution to the farm or completely re-install the editor (or upgrade to a later, more current version!).

    The version of the editor we are using is 5.7.1

    Thanks,
    Jason.
  2. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 16 Dec 2010 Link to this post

    Further to the post below, it is possible to edit and save the content as a site collection administrator, just not when logged in as a user with contribute/update access.

    Thanks,
    Jason.

  3. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 20 Dec 2010 Link to this post

    Hello Jason,

    I've a suspicion that we need to either retract and redeploy the solution to the farm or completely re-install the editor (or upgrade to a later, more current version!). - Upgrade to the latest version, which we released last week (5.8.4). You can find the upgrade instructions in the following online help article: Upgrading to a newer version of RadEditor for MOSS

    If the problem persists, provide me with the web.config file of your MOSS site, ToolsFile.xml, ConfigFile.xml and MOSSEditorTools.js files. I will review them and advise you further.



    Best wishes,
    Stanimir
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  4. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 20 Dec 2010 Link to this post

    Thanks Stanimir,

     Just a quick question on the upgrade instructions, if we orginally came from the free version of the editor, do we need to retain the config entries for that version as well as new lines for the 5.7.1 to 5.8.4 version?

    Thanks,
    Jason.
  5. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 20 Dec 2010 Link to this post

    Hello Jason,

    There might be some obsolete properties set from the free version. So send me the files. I will review them and advise you further.


    All the best,
    Stanimir
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  6. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 22 Dec 2010 Link to this post

    Stanimir,
     I've emailed the config files as requested.
    Thanks,
    Jason.
  7. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 22 Dec 2010 Link to this post

    Hello Jason,

    You can mail the requested files to clientservice@telerik.com.


    Kind regards,
    Stanimir
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  8. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 04 Jan 2011 Link to this post

    Hi Stanimir,
     Thanks for the response - I've sent the files to the address mentioned in this thread.

    Regards,
    Jason.
  9. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 05 Jan 2011 Link to this post

    Hi Jason,

    I reviewed the provided files and they look OK. There are no obsolete properties set in them. You can find comparison between the classic and the ajax version of RadEditor in the following online help article: http://www.telerik.com/help/aspnet-ajax/editor_migrationfromradeditorclassictoradeditorprometheus.html.

    Regarding the migration between 5.7.1 and 5.8.5 RadEditor for MOSS there are no different properties in the two versions of the control.

    All the best,
    Stanimir
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  10. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 05 Jan 2011 Link to this post

    Hi Stanimir,
     Thanks very much for reviewing and checking the config files for me, I guess the installation has become corrupt during the re-installation/configuration of SharePoint. I'll look to upgrade with the latest version.

     Just to confirm, I will need to keep all entries for versions 4.5.6 and 5.7.1 in the web.config file when upgrading to ensure everything is working normally?

    Thanks & All the best,
    Jason.
  11. Answer
    Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 05 Jan 2011 Link to this post

    Hi Jason,

    1. Make sure that you backup your custom ConfigFile.xml and ToolsFile.xml files.

    2. When you uninstall the 5.7.1 version of the control the following elements should be removed from the web.config.

    <SafeControl Assembly="Telerik.Web.UI, Version=2010.1.309.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" Namespace="Telerik.Web.UI" TypeName="*" Safe="True" />
    <SafeControl Assembly="Telerik.Web.UI, Version=2010.1.309.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" Namespace="Telerik.Web.UI.Editor" TypeName="*" Safe="True" />
    <SafeControl Assembly="Telerik.Web.UI, Version=2010.1.309.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" Namespace="Telerik.Web.UI.Widgets" TypeName="*" Safe="True" />
    <SafeControl Assembly="Telerik.Web.UI, Version=2010.1.309.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" Namespace="Telerik.Web.Design" TypeName="*" Safe="True" />
    <SafeControl Assembly="RadEditorSharePoint, Version=5.7.1.0, Culture=neutral, PublicKeyToken=1f131a624888eeed" Namespace="Telerik.SharePoint" TypeName="*" Safe="True" />
    <SafeControl Assembly="RadEditorSharePoint, Version=5.7.1.0, Culture=neutral, PublicKeyToken=1f131a624888eeed" Namespace="Telerik.SharePoint.FieldEditor" TypeName="*" Safe="True" />
    <SafeControl Assembly="RadEditorSharePoint, Version=5.7.1.0, Culture=neutral, PublicKeyToken=1f131a624888eeed" Namespace="Telerik.SharePoint.ListFieldEditor" TypeName="*" Safe="True" />

    3. After you install the latest version of the control (5.8.5) you will need to make sure that you have the following elements in the web.confg:
    <SafeControl Assembly="RadEditorSharePoint, Version=5.7.1.0, Culture=neutral, PublicKeyToken=1f131a624888eeed" Namespace="Telerik.SharePoint" TypeName="*" Safe="True" />
    <SafeControl Assembly="RadEditorSharePoint, Version=4.5.6.0, Culture=neutral,PublicKeyToken=1f131a624888eeed" Namespace="Telerik.SharePoint" TypeName="*" Safe="True" />
     and
    <dependentAssembly>
        <assemblyIdentity name="RadEditorSharePoint" publicKeyToken="1f131a624888eeed" culture="neutral" />
        <bindingRedirect oldVersion="1.0.0.0-5.7.1.0" newVersion="5.8.5.0" />
    </dependentAssembly>


    Greetings,
    Stanimir
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  12. Jason Brownhill
    Jason Brownhill avatar
    55 posts
    Member since:
    Jun 2009

    Posted 05 Jan 2011 Link to this post

    Thanks Stanimir - thats excellent!
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