Unable to perform print operation

17 posts, 1 answers
  1. Saima Gul
    Saima Gul avatar
    36 posts
    Member since:
    Mar 2010

    Posted 11 Mar 2011 Link to this post

    I m using telerik report verson 4.0.10.317
    Browser: Chrome
    When i click on print button it gives me error
    Unable to perform print operation
    i also try to disable adobe plugin as mentioned in this form post http://code.google.com/p/chromium/issues/detail?id=65834
    but it did not work
    It prints well in firefox but my clients are using chrome so i want its soln in chrome
    it gets print by exporting into acrobat and then print
    but i want that it should print directly by pressing on print button

  2. James Shelton-Agar
    James Shelton-Agar avatar
    108 posts
    Member since:
    May 2008

    Posted 16 Mar 2011 Link to this post

    also get the same problem under Chrome and using 5.0.11.316 radreport, any idea?

    even with the telerik report DEMO, Chrome Version 10.0.648.134
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  4. Answer
    Peter
    Admin
    Peter avatar
    1611 posts

    Posted 18 Mar 2011 Link to this post

    Hi,

    In our local tests we have successfully printed reports with Telerik Reporting 5.0.11.316, Chrome 10.0.648.134 and Adobe Reader 10.0.1. Please make sure that the Adobe's plugin is enabled from chrome://plugins/ . Additionally some of our customers reported that their computers needed a restart after enabling the Adobe's plug-in.

    Best wishes,
    Peter
    the Telerik team
  5. manuelmoraga
    manuelmoraga avatar
    4 posts
    Member since:
    May 2011

    Posted 29 Jun 2011 Link to this post

    Also I have the same problem, I'm working with FireFox 5.0, chrome 12.0.742.112, Internet Explorer 9.0, Adobe Reader 10.1.0 and telerik reporting 2010 with visual studio 2008.
    Updates to the plugings are updated, I would appreciate help with this please, thanks.
  6. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 30 Jun 2011 Link to this post

    Hello Manuel,

    The problem is Chrome specific and does not relate to the other browsers. As my colleague stated in the previous reply, make sure that the Adobe's plugin is enabled from chrome://plugins/.

    Best wishes,
    Steve
    the Telerik team
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  7. Richard
    Richard avatar
    23 posts
    Member since:
    Jun 2009

    Posted 14 Oct 2011 Link to this post

    Do you have plans to support the Chrome PDF Viewer?
  8. Peter
    Admin
    Peter avatar
    1611 posts

    Posted 19 Oct 2011 Link to this post

    Hi Richard,

    Printing in Chrome without having to enable the Adobe PDF plugin is in our TO DO list. Thus we will further investigate for feasible solution. 

    Kind regards,
    Peter
    the Telerik team

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  9. Mark
    Mark avatar
    35 posts
    Member since:
    Nov 2008

    Posted 18 Nov 2011 Link to this post

    Hello,

    Printing in Chrome without having to enable the Adobe PDF plugin is in our TO DO list

    In my opinion, this needs to be given top priority over other matters (such as new features, etc.). Chrome has significant market share, and this problem creates a serious user support concern.

    Thanks for your time and consideration.
  10. Aron
    Aron avatar
    80 posts
    Member since:
    Dec 2005

    Posted 02 May 2012 Link to this post

    Hello, Can someone confirm if the current release of Telerik Offers this?
  11. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 03 May 2012 Link to this post

    Hello Aron,

    Yes, you would be able to print using the Chrome plug-in, this information is already available in the True Print help article.

    Regards,
    Steve
    the Telerik team

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  12. Nicolas
    Nicolas avatar
    1 posts
    Member since:
    Feb 2013

    Posted 19 Feb 2013 Link to this post

    Hi

    Firefox 19 is released it include natively a PDF reader
    and it seems take telerik report print operation doesnt work anymore

    could you please give a try on your online demo

    http://demos.telerik.com/reporting/sales-dashboard/demo.aspx

    thanks
  13. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Feb 2013 Link to this post

    Hello Nicolas,

    Thanks for the heads up, we verified that the new built-in PDF viewer in Firefox does not work with the Print of the ASP.NET viewer and we would research whether we can use it in similar fashion as we did with Chrome PDF plug-in.

    For the time being, please specify the Adobe Acrobat plug-in for handling PDF files (Tools -> Options -> Application Tab -> pdf File -> Adobe Acrobat.

    All the best,
    Steve
    the Telerik team

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  14. Tomas
    Tomas avatar
    92 posts
    Member since:
    Jun 2010

    Posted 27 Feb 2013 Link to this post

    Hi Steve,

    Any news about this? I'm experiencing the same thing with the Silverlight ReportViewer.
    Your current fix of course works and that's what I've been using. But for our end customers it's not that easy mostly because the Firefox PDF is the default.

    Tomas
  15. Peter
    Admin
    Peter avatar
    1611 posts

    Posted 28 Feb 2013 Link to this post

    Hello Tomas,

    Generally in case of the Silverlight report viewer our suggestion is to utilize the Silverlight native print. Still we have released an internal build that includes the bug fix in question. You can download it from the latest internal build page.

    Regards,
    Peter
    the Telerik team

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  16. Tomas
    Tomas avatar
    92 posts
    Member since:
    Jun 2010

    Posted 01 Mar 2013 Link to this post

    Hi Peter,

    I tried the new internal build and yes it works better now but it's still doesn't print directly instead a save/open with dialog is shown (before nothing happened). Do I need to change some settings in Firefox to make it print automatically (show print dialog)?

    Concerning Silverlight native print I would very much like to switch to using that but as I understand you haven't been able to fix the quality of printed barcodes using native print yet, and that's a requirement for me.

    Tomas
  17. Peter
    Admin
    Peter avatar
    1611 posts

    Posted 01 Mar 2013 Link to this post

    Hi Tomas,

    Currently Firefox don't expose the content type viewing preferences and the PDF plug-in is always active whether or not it is the preferred viewing option. Thus for Firefox 19+ we have decided to fallback the print operation to export operation and let the users to print the PDF document with the available at their disposal PDF viewing tools. This is the only way we can guarantee an appropriate action for the PDF print operation.

    Generally with the migration to Silverlight 5 we have improved the Silverlight native print experience. Thus you should experience a great improvement regarding the barcodes rendering and our suggestion is to give it a try. 

    Greetings,
    Peter
    the Telerik team

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  18. Squall
    Squall avatar
    174 posts
    Member since:
    Feb 2011

    Posted 01 Mar 2013 Link to this post

    Hi guys,

    There is a bug for Firefox related to the problem: bugzilla

    SN
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