Tracking a feature by Installation ID

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  1. Guest
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    Posted 05 Oct 2012 Link to this post

    I have a feature and for that feature, I'd like to know what % of our installations are using that feature. Is there a way to see a this data? Your graphs show percentage of usage of a feature for a given day, but I can't tell if that one installation using that feature a lot and the other installations not using it at all. Ta. Steve Porter
  2. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve There are a couple of ways you can use our solution to discover what you are looking for. If you look at the lower portion of the screen, you'll see a filter named "Users" at the bottom which will switch the display from showing total daily usage to showing total daily users. That should help you see if it is just a single user burning all the feature usage or not. Furthermore you can pick the "View total unique users in period" from the menu to get a total number of unique users having used the feature (in the selected time period). Hope this helps. If you have further questions or if you are missing specific data feel free to get back in touch. Best regards Soren EQATEC Team
  3. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Soren, Thanks for the reply. I did discover the user filter and it does help. One thing I noticed was that if I needed to filter by IP (which I do), then I seem to lose the ability to switch to showing usage by user. Is that correct?
  4. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve I know we have some logic for turning filtering options on or off based on the selection of active filters but I can't remember the exact rules that we have in place. I'll be taking a look at them first thing monday morning at get back to you. By the way, I've been in conversations with your colleague Joel Semeniuk on IP filtering issues. I'm very interested in your specific IP filtering needs, so perhaps I can trouble you for a few lines on what and why you use IP filtering for? Looking forward to hearing from you Best regards Soren EQATEC Team
  5. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Soren, RE:IP filtering needs We have several offices around the globe where we do testing and I want to make sure that the data I'm looking at filters out those users. I have a list of many many IP addresses that I'd like to filter. Ta. Steve Porter
  6. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve Thanks for getting back. So I take it that you are in the process of setting up the default product filter that automatically hides this "internal" data? If not, I think that you should be looking into configuring your product with such a default filter by going to the settings for the specific product and scrolling to the bottom of the settings page. Setting up such a default filter will by default hide this internal data from the data you will be presented and will only be included if specifically included (through an inclusive installationid-, cookieid- or IP-filter). Hope that makes sense and matches what you are looking for. I'll be happy to elaborate further if need be. Best regards Soren EQATEC Team
  7. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Soren, Yeah, you're correct, I'm looking at setting up a default product filter. My only issue is manually entering in more then 100 ip address is going to be painful. Setting a range would make it easier.
  8. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve Yes, I agree that there is a limitation in our interface there. Supporting IP ranges, wildcards or uploading of lists would probably be something we need to look into. I'll take the feedback back with me on the office on monday and I'll see what we can do to get a quick solution in place for you. From my conversations with Joel I think he has the same issue with multiple offices. Thank you for reporting this issue to us. I'll do my best to move the issue to the top of the pile. Best regards Soren EQATEC Team
  9. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Soren, Thanks. Oh and for the record, I've been using Joel's account to report issues :). So we're basically the same person. Ta. Steve Porter
  10. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve As promised I've talked with the other guys today on the less-than-stellar experience with many IP addresses in the default product filter. We have updated the support and I have just pushed an update to our servers. You should now be able to upload a full list from an external file and there is also support for simple wildcards (a la 123.23.45.*). Hope this helps. Let me know if you hit any snags in using this or other features. Best regards Soren EQATEC Team
  11. Guest
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    Posted 05 Oct 2012 Link to this post

    Great support, thanks! Two items to add. I just jumped on the site and the IP filter UI doesn't seem changed (see image). I tried to reload my browser incase the xap file was cached, but no love. Is there a way to see what version I'm running? FYI, I'm using Safari on a Mac. Oh and, I'm still limited to filtering my Usage not User when I have an IP filter on, right? Ta. Steve Porter
  12. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve I can see you are running the latest version (it is displayed in dimmed grey at the very bottom, is currently 3.0.370) However, I see that you are not in fact editing the "product filter" but rather the standard query filter. From our previous conversation I think you are looking for a way of hiding the internal usage from all the standard usage. This is done by using what we call a "product filter" which is located in the settings page for the specific product. At the very bottom there should be a section on setting this list of IP addresses that are considered internal. We use this list to tag data as internal as it arrives to our service and this internal data is by default hidden when you look at your dashboard. So I think you need to configure your product using this product filter (which is where wee allow wildcards and upload of lists from files). Sorry for the confusion about the different filtering mechanisms. I hope this helps clarify what you could do going forward. If you need to "retrofit" internal data (i.e. tag existing data as internal based on your IP addresses) I might be able to do some of that manually. Let me know if this makes sense for you. Once we have this sorted out we should also have sorted out the User/Usage isssue you have Regards Soren EQATEC Team
  13. Guest
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    Posted 05 Oct 2012 Link to this post

    Ahh, now I get it and it worked like a charm. So now that all of the new product data will be filtered based on our IP filter (and version filter), then I can safely filter by User. Thing of beauty, thanks. Ta. Steve Porter
  14. Guest
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    Posted 05 Oct 2012 Link to this post

    Hi Steve I'm glad you find it useful. If you need more details on this default product filtering or have other questions or feedback , just let me know Soren EQATEC Team
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