Tooltip stays on screen

[SteveL]

I have just noticed that the tooltip problem I reported on the WPF charts some time ago:

http://www.telerik.com/community/forums/wpf/chart/tooltip-stays-on-screen.aspx

appears to occur in the Silverlight chart also?

Steve

[Vladimir Milev]

Hello Steve,

We are currently working on fixing that issue. Hopefully the issue will be solved for the Q3 official release and maybe for a internal build if there is interest.

All the best,
Vladimir Milev
the Telerik team

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[Riz]

We are experiencing problem in case the tool tip ( drill down ) is on screen and chart behind is refreshed tool tip stays on the screen and there is no way to remove it except F5. We are using Q2 2009, in case there is a work around or fix over Q2 2009 please let us know

Thank you very much 

[Vladimir Milev]

Hello Joe,

I have a good news and a bad news. The good news is that the issue is already fixed and will be shipped with the next beta and Q3 release. The bad news is that there is no easy work-around this issue.

If this is a serious problem for you and is putting your work on hold please submit a ticket and let me know. I will arrange a custom build for you to get your stuff going.

Kind regards,
Vladimir Milev
the Telerik team

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[Riz]

TICKET ID is : 248903

Milev, Yes this is a very serious problem, we have a demo next week. I will highly appreciate if you can ship a fix on version 2009.2.1002.1030.

Thank you very much 

[Vladimir Milev]

Hi Joe,

Fix for this problem will be included in the latest internal build this Friday.

Regards,
Vladimir Milev
the Telerik team

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[Kurt Mang]

Hi guys - I am using the latest and greatest 2010 Q1 release for SL 4, with a SL 4 project, and I am beset with this same issue for drill-down charts. Basically, I mouse over a chart area, up pops the tooltip, click the chart to launch the drill-down, and the tooltip stays on screen. The only way to remove it is to return to the previous chart and mouse over the location where the tooltip launched, or if you don't know that trick (or the original chart has been lost), F5.

Big drag. Any fix available?

Thanks!

Kurt

[Velin]

Hello Kurt Mang,

This issue was fixed a long time ago and our local tests do not confirm a regression. Could you send us a sample application which to investigate on our end? Thanks.

Kind regards,
Velin
the Telerik team

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[Kurt Mang]

Hi telerik users - Has anybody out there been able to come up with a workaround for this tooltips-left-on-screen issue? I have a scenario where the tooltips remain on screen and telerik support seems unable to help me. So ... if you have experienced this before and came up with a workaround, I would sure appreciate hearing about it.

I have a telerik tab control hosting a chart, that spawns other charts into new tabs when the user clicks on a particular bar / data item. It's a Prism / MVVM app. The drill down behaviour is critical to the app.

Thanks in advance!

[Brice Mason]

I have run into the same situation. The fix that I used was setting the ItemTooltipDelay property on the ChartArea to 0.

[Kurt Mang]

Brice Mason, I owe you a beer, or as many as you'd like. That solved the problem!

Hey telerik support - you tellin' me you didn't know about this? You owe Brice beer too.

Hope this saves someone else pain.

Kurt Mang

[Brice Mason]

Kurt,

I'm glad it helped you out, I was having trouble with this for some time. Initially I couldn't duplicate the problem but eventually I was able to. My application uses a transition control with a bar chart as the default view and a grid as the next view. Clicking a bar in the chart will transition to the grid. I was able to consistently produce this tooltip problem by dragging at a constant speed over a bar, stopping only to give a click and continue on with my constant drag. Not sure if that's a good explanation or not but hopefully Telerik support can use that tracking down the problem. I still see this fix as a hack.

Brice

[Lauren]

Hi,

I was facing the same problem with the latest dlls (version 2010.1.603.1030).

Setting the itemToolTipDelay to 0 seems to solve it.

Thanks so much for your input !!!

Laurence

[James]

This is still a defect - I host my charts within a RadDocking ToolWindow control and if the user hovers over a tooltip and presses the ESC key (hot key to close a window in my app) then the tooltip stays on screen for the life of the application!

I will try the workaround.

Regards,

James.

[Fernando]

Already in 2016 and I still have the same problem here related and the workaround did not work.
Any progress?

Regards,
Fernando Silva

[Martin Ivanov]

Hi Fernando,

Please note that RadChart is the old charting component that has many known issues and limitations. This is why few years ago a new RadChartView suite was introduced, that resolves many of the old chart's issues. The new components have better implementation and improved performance. Additionally, they are quite flexible and easier to set up. You can read about the differences between the charts in the RadChart vs. RadChartView help article. In general, we recommend using the new RadChartView. With it you can display a tooltip through the ChartTooltipBehavior.

Regards,
Martin
Telerik