Tooltip stays on screen

16 posts, 0 answers
  1. SteveL
    SteveL avatar
    68 posts
    Member since:
    Apr 2009

    Posted 02 Sep 2009 Link to this post

    I have just noticed that the tooltip problem I reported on the WPF charts some time ago:

    http://www.telerik.com/community/forums/wpf/chart/tooltip-stays-on-screen.aspx

    appears to occur in the Silverlight chart also?

    Steve



  2. Vladimir Milev
    Admin
    Vladimir Milev avatar
    1061 posts

    Posted 04 Sep 2009 Link to this post

    Hello Steve,

    We are currently working on fixing that issue. Hopefully the issue will be solved for the Q3 official release and maybe for a internal build if there is interest.

    All the best,
    Vladimir Milev
    the Telerik team

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  4. Riz
    Riz avatar
    29 posts
    Member since:
    Apr 2009

    Posted 04 Oct 2009 Link to this post

    We are experiencing problem in case the tool tip ( drill down ) is on screen and chart behind is refreshed tool tip stays on the screen and there is no way to remove it except F5. We are using Q2 2009, in case there is a work around or fix over Q2 2009 please let us know

    Thank you very much 
  5. Vladimir Milev
    Admin
    Vladimir Milev avatar
    1061 posts

    Posted 07 Oct 2009 Link to this post

    Hello Joe,

    I have a good news and a bad news. The good news is that the issue is already fixed and will be shipped with the next beta and Q3 release. The bad news is that there is no easy work-around this issue.

    If this is a serious problem for you and is putting your work on hold please submit a ticket and let me know. I will arrange a custom build for you to get your stuff going.

    Kind regards,
    Vladimir Milev
    the Telerik team

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  6. Riz
    Riz avatar
    29 posts
    Member since:
    Apr 2009

    Posted 08 Oct 2009 Link to this post

    TICKET ID is : 248903

    Milev, Yes this is a very serious problem, we have a demo next week. I will highly appreciate if you can ship a fix on version 2009.2.1002.1030.

    Thank you very much 
  7. Vladimir Milev
    Admin
    Vladimir Milev avatar
    1061 posts

    Posted 09 Oct 2009 Link to this post

    Hi Joe,

    Fix for this problem will be included in the latest internal build this Friday.

    Regards,
    Vladimir Milev
    the Telerik team

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  8. Kurt Mang
    Kurt Mang avatar
    12 posts
    Member since:
    Mar 2010

    Posted 20 May 2010 Link to this post

    Hi guys - I am using the latest and greatest 2010 Q1 release for SL 4, with a SL 4 project, and I am beset with this same issue for drill-down charts. Basically, I mouse over a chart area, up pops the tooltip, click the chart to launch the drill-down, and the tooltip stays on screen. The only way to remove it is to return to the previous chart and mouse over the location where the tooltip launched, or if you don't know that trick (or the original chart has been lost), F5.

    Big drag. Any fix available?

    Thanks!

    Kurt
  9. Velin
    Admin
    Velin avatar
    391 posts

    Posted 26 May 2010 Link to this post

    Hello Kurt Mang,

    This issue was fixed a long time ago and our local tests do not confirm a regression. Could you send us a sample application which to investigate on our end? Thanks.

    Kind regards,
    Velin
    the Telerik team

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  10. Kurt Mang
    Kurt Mang avatar
    12 posts
    Member since:
    Mar 2010

    Posted 31 May 2010 Link to this post

    Hi telerik users - Has anybody out there been able to come up with a workaround for this tooltips-left-on-screen issue? I have a scenario where the tooltips remain on screen and telerik support seems unable to help me. So ... if you have experienced this before and came up with a workaround, I would sure appreciate hearing about it.

    I have a telerik tab control hosting a chart, that spawns other charts into new tabs when the user clicks on a particular bar / data item. It's a Prism / MVVM app. The drill down behaviour is critical to the app.

    Thanks in advance!
  11. Brice Mason
    Brice Mason avatar
    7 posts
    Member since:
    Jan 2010

    Posted 09 Jun 2010 Link to this post

    I have run into the same situation. The fix that I used was setting the ItemTooltipDelay property on the ChartArea to 0.
  12. Kurt Mang
    Kurt Mang avatar
    12 posts
    Member since:
    Mar 2010

    Posted 09 Jun 2010 Link to this post

    Brice Mason, I owe you a beer, or as many as you'd like. That solved the problem!

    Hey telerik support - you tellin' me you didn't know about this? You owe Brice beer too.

    Hope this saves someone else pain.

    Kurt Mang
  13. Brice Mason
    Brice Mason avatar
    7 posts
    Member since:
    Jan 2010

    Posted 10 Jun 2010 Link to this post

    Kurt,

    I'm glad it helped you out, I was having trouble with this for some time. Initially I couldn't duplicate the problem but eventually I was able to. My application uses a transition control with a bar chart as the default view and a grid as the next view. Clicking a bar in the chart will transition to the grid. I was able to consistently produce this tooltip problem by dragging at a constant speed over a bar, stopping only to give a click and continue on with my constant drag. Not sure if that's a good explanation or not but hopefully Telerik support can use that tracking down the problem. I still see this fix as a hack.

    Brice
  14. Lauren
    Lauren avatar
    37 posts
    Member since:
    Jan 2010

    Posted 14 Jun 2010 Link to this post

    Hi,

    I was facing the same problem with the latest dlls (version 2010.1.603.1030).

    Setting the itemToolTipDelay to 0 seems to solve it.

    Thanks so much for your input !!!

    Laurence
  15. James
    James avatar
    136 posts
    Member since:
    Nov 2008

    Posted 27 Sep 2010 Link to this post

    This is still a defect - I host my charts within a RadDocking ToolWindow control and if the user hovers over a tooltip and presses the ESC key (hot key to close a window in my app) then the tooltip stays on screen for the life of the application!

    I will try the workaround.

    Regards,

    James.
  16. Fernando
    Fernando avatar
    1 posts
    Member since:
    Jun 2016

    Posted 23 Jun Link to this post

    Already in 2016 and I still have the same problem here related and the workaround did not work.
    Any progress?

    Regards,
    Fernando Silva

  17. Martin
    Admin
    Martin avatar
    1101 posts

    Posted 28 Jun Link to this post

    Hi Fernando,

    Please note that RadChart is the old charting component that has many known issues and limitations. This is why few years ago a new RadChartView suite was introduced, that resolves many of the old chart's issues. The new components have better implementation and improved performance. Additionally, they are quite flexible and easier to set up. You can read about the differences between the charts in the RadChart vs. RadChartView help article. In general, we recommend using the new RadChartView. With it you can display a tooltip through the ChartTooltipBehavior.

    Regards,
    Martin
    Telerik
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