tooltip disappear

7 posts, 0 answers
  1. Sean
    Sean avatar
    2 posts
    Member since:
    Jun 2013

    Posted 10 Jun 2013 Link to this post

    The tooltip immediately disappeared after loaded info in your demo. Test in Chrome and IE 8, all the same.

    http://demos.telerik.com/aspnet-ajax/tooltip/examples/overview/defaultvb.aspx

    However, the "Cache loaded data" works fine:

    http://demos.telerik.com/aspnet-ajax/tooltip/examples/enabledatacaching/defaultvb.aspx
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 11 Jun 2013 Link to this post

    Hello Sean,

    Could you list here the exact steps you take and settings you have modified in the overview demo when the issue manifests? I am asking this because it seems to work fine with me - you can find attached a video from my test so you can confirm if I am missing something. I changed a few settings and the tooltips only hide if I move the mouse out of the target, as expected.

    In the meantime I can suggest you look into the browser's network requests and see if there is an issue there (e.g. some  resource that fails to load). You can also check if disabling plugins/addons from the browser will help in case they are interfering with the page.

    This is the first time such an issue is reported and without being able to see it in action it would be impossible to debug and fix it.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Sean
    Sean avatar
    2 posts
    Member since:
    Jun 2013

    Posted 11 Jun 2013 Link to this post

    No special steps. Open the page, put mouse over the picture, start loading, then disappear.
    Something to do with my network? (happened both on IE8 and latest Chrome,shouldn't be browser's issue). I am using company's proxy. 
    video is too big to be attached (15MB). Anyway, not that much to show. (if you need the vedio, send me an email, I attach it to you)
    Myself is a programmer, I know it is very hard to debug without repeating the problem. Since it is the first time report, you can treat it as an isolated case.
    Thanks
  5. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 14 Jun 2013 Link to this post

    Hi Sean,

    Thank you for getting back to me. If you have this issue in another environment or page do let me know. I hope this is, indeed, an isolated incident that will not repeat itself.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  6. Rob
    Rob avatar
    2 posts
    Member since:
    Jan 2014

    Posted 16 Jan 2014 Link to this post

    This issue is still occurring in Chrome v32.  Go to the demo page and mouse over the food pics.  The popup comes out and loads and then closes without any interaction.

    http://demos.telerik.com/aspnet-ajax/tooltip/examples/overview/defaultcs.aspx 

    The problem I have is that we have this issue in our production site too.  We have a tooltip which loads when an image button is clicked.  The tooltip has some controls in it which are clickable.  As soon as you move the mouse into the tooltip, it closes and you can't proceed.

    It's quite frustrating.
  7. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 17 Jan 2014 Link to this post

    Hello Rob,

    On Chrome32 - it introduced quite some bugs and we are actively working on working around them. The Q3 2013 SP2 release will contain fixes and should work as expected.

    In the meantime you can try the following:
    - increase the HideDelay property to, for example, 800ms
    - set the HideEvent to LeaveTargetAndTooltip or even ManualClose to see if this helps
    - set the AutoCloseDelay to 0 to disable automatic hiding on an interval

    On general issues with AJAX load-on-demand - please examine the following article and more precisely, the "The Tooltip hides when content arrives" section: http://www.telerik.com/help/aspnet-ajax/tooltip-troubleshooting-common-issues.html. It explains common reasons for this behavior that are usually due to an incorrect AJAX setup.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  8. Rob
    Rob avatar
    2 posts
    Member since:
    Jan 2014

    Posted 20 Jan 2014 Link to this post

    I managed to get it working by simply setting the HideEvent="ManualClose".
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