Tooltip closes unexpectedly

2 posts, 0 answers
  1. Gary
    Gary avatar
    62 posts
    Member since:
    Sep 2013

    Posted 06 Nov 2013 Link to this post

    Hello,

    I have a button in the tooltip but I am encountering a usability issue with the tooltip whereby the tooltip disappears when attempting to move the mouse over the tooltip content.

    The problem is reproducible with the "Loading content with AJAX" demo on your site. Notice how it can be quite tricky to quickly move the mouse over the tooltip without it closing.  I tested in both FF and Chrome.

    Any ideas?

    Thanks,
    Gary
  2. Petur Subev
    Admin
    Petur Subev avatar
    1882 posts

    Posted 08 Nov 2013 Link to this post

    Hello Gary,

    This happens because for a moment when you move to the content you are going out of site of the element that you are hovering and the tooltip content (you can see if the mouse goes through the callout arrow it will remain opened).

    Basically there is no hideAfter option that would be helpful to keep the tooltip opened, I can suggest you to share this as an improvement idea on the feedback portal where more people can vote for it:

    http://feedback.kendoui.com/forums/127393-kendo-ui-feedback

    Currently the only work-around I can suggest is to set the autoHide option to false.

    Kind Regards,
    Petur Subev
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
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