Tools File not being read for some users

2 posts, 0 answers
  1. Michael McClain
    Michael McClain avatar
    10 posts
    Member since:
    Feb 2009

    Posted 13 Aug 2009 Link to this post

    Hi All,
    I have a strange problem in my application. I am using the Radeditor on a custom aspx page and it works fine for some users but not for some and throws me the following error and does not render the page

    Could not find a part of the path C:\windows\system32\inetserv~\ToolsFile.xml

    I have placed my ToolsFile inside the below given path

    where 800 is the port number for my application

    Am i missing something here or is it some authorization issue for the other users?
  2. Lini
    Lini avatar
    2144 posts

    Posted 14 Aug 2009 Link to this post


    Do you have more than one web front end server? If you do, then make sure the ToolsFile.xml is present on all servers. Also make sure that its permissions are set so it can be read by all users.

    You can also try setting the ToolsFile path without a tilde at the beginning - e.g. "/ToolsFile.xml" instead of "~/ToolsFile.xml" since you have put it in the root of the web application.

    All the best,
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Check out the tips for optimizing your support resource searches.

Back to Top