ToolBar disappears. Pb with Flash?

6 posts, 0 answers
  1. viex
    viex avatar
    22 posts
    Member since:
    May 2007

    Posted 29 Apr 2008 Link to this post

    Hi,

    I have a problem on one page:
    The toolbar does not appear when I focus on the editor in edit mode.

    The page layout contains 6 editors.
    One editor contains a flash movie.
    If I remove the flash movie, the toolbar re-appears.

    So, is there an incompatibility with flash?

    for information, here is my config file :

    <configuration>
      <property name="AllowThumbGeneration">True</property>
        <property name="AllowScripts">True</property>
      <property name="ConvertToXhtml">True</property>
      <property name="EnableDocking">False</property>
      <property name="ShowHtmlMode">True</property>
      <property name="ShowPreviewMode">False</property>
      <property name="StripAbsoluteAnchorPaths">False</property>
      <property name="StripAbsoluteImagesPaths">False</property>
      <property name="ToolbarMode">PageTop</property>
        <property name="EnableServerSideRendering">False</property>   
      <property name="ToolsWidth">800px</property>
      <property name="CacheLocalization">True</property>
      <property name="ConvertFontToSpan">True</property>
      <property name="EnableClientSerialize">False</property>
      </configuration>

    Thank you...

    Best Regards,
    Sylvain
  2. George
    Admin
    George avatar
    859 posts

    Posted 29 Apr 2008 Link to this post

    Hi Olivier,

    Please review the following help article that describes how to achieve the desired behavior:
    http://www.telerik.com/help/radeditormoss/?AllowFlashMedia.html


    I hope this helps.

    Kind regards,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center

  3. viex
    viex avatar
    22 posts
    Member since:
    May 2007

    Posted 29 Apr 2008 Link to this post

    Hi George,

    There is no problem with the insertion of a flash video.

    The problem is that when there is a flash video inserted in the editor, I can't see the toolbar the next time I edit the page...

    Regards,
    viex
  4. George
    Admin
    George avatar
    859 posts

    Posted 30 Apr 2008 Link to this post

    Hi Olivier ,

    In order to reproduce the problem on our side we will need the problematic editor's HTML content. Would it be possible for you to send it to us? Once we are able to reproduce the problem, we will do our best to provide a solution.


    Sincerely,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  5. viex
    viex avatar
    22 posts
    Member since:
    May 2007

    Posted 30 Apr 2008 Link to this post

    Hi George,

    Here is the content of the problematic HTML Zone :

    <object id="Suresnes" codebase="http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=8,0,0,0" height="326" width="352" align="middle" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000"
    <param name="allowScriptAccess" value="sameDomain" > 
    <param name="movie" value="http://portal.inet.grs.net/grs/surval/fr/PublishingImages/Suresnes.swf" > 
    <param name="quality" value="high" > 
    <param name="bgcolor" value="#ffffff" > 
    <embed src="http://portal.inet.grs.net/grs/surval/fr/PublishingImages/Suresnes.swf" quality="high" bgcolor="#ffffff" width="352" height="326" name="Suresnes" align="middle" allowscriptaccess="sameDomain" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" /> 
    </object> 
     

    Best regards,
    Viex
  6. George
    Admin
    George avatar
    859 posts

    Posted 02 May 2008 Link to this post

    Hi Olivier,

    I tried to reproduce the problem on my side, but to not avail - in my scenario I used six editor configured like follows and in one of them I put the flash content.

    <configuration>
      <property name="AllowThumbGeneration">True</property>
        <property name="AllowScripts">True</property>
      <property name="ConvertToXhtml">True</property>
      <property name="EnableDocking">False</property>
      <property name="ShowHtmlMode">True</property>
      <property name="ShowPreviewMode">False</property>
      <property name="StripAbsoluteAnchorPaths">False</property>
      <property name="StripAbsoluteImagesPaths">False</property>
      <property name="ToolbarMode">PageTop</property>
        <property name="EnableServerSideRendering">False</property>   
      <property name="ToolsWidth">800px</property>
      <property name="CacheLocalization">True</property>
      <property name="ConvertFontToSpan">True</property>
      <property name="EnableClientSerialize">False</property>
      </configuration>


    Please open a support ticket and send us more information:
    • screenshots
    • control's version
    • browser version
    Once we are able to reproduce the problem on our side we will do our best to provide a solution as soon as possible.

    Sincerely,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
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