Ticker Going Too Fast and Backwards Randomly

5 posts, 0 answers
  1. Peter
    Peter avatar
    39 posts
    Member since:
    Jul 2012

    Posted 08 Sep 2015 Link to this post

    hi

     

    i have a very basic ticker on my site

     

    <telerik:RadRotator ID="headlinesRotator" runat="server" ScrollDirection="Left" Width="500" PauseOnMouseOver="True"
        RenderMode="Auto" WrapFrames="true" FrameDuration="1" ViewStateMode="Enabled" RegisterWithScriptManager="true"
        ScrollDuration="6000" Height="15" ItemHeight="15" ItemWidth="250"
        CssClass="rotator" OnClientItemsRequestFailed="suppressErrorAlert">
        <WebServiceSettings Path="../Services/EclipseService.asmx" Method="GetRotatorData" />
    </telerik:RadRotator>​

    but for some reason and on random times the ticker will accellerate to be really fast and not be readable we have also seen it go backwards as well.

     

    has anyone seen this or have any ideas.

     

    the only thing we can think of is that there is never many items in the ticker, usually about 5 or so at most in rotation.

     

    Peter.

     

  2. Peter
    Peter avatar
    39 posts
    Member since:
    Jul 2012

    Posted 09 Sep 2015 in reply to Peter Link to this post

    Does anyone have any ideas about this , i cant work out why its causing this its very odd and annoying,

     

     

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  4. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 11 Sep 2015 Link to this post

    Hello Peter,

    From the description of the behavior encountered is merely impossible to properly define what might cause this behavior. 

    Are you using the latest version of the Telerik UI for ASP.NET AJAX? If no, try upgrading, it might be an already fixed bug. 

    Also, the sent markup uses a webservice to bind the rotator. Can you provide a locally runnable sample, so to be further investigated?

    Regards,
    Ianko
    Telerik
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  5. Peter
    Peter avatar
    39 posts
    Member since:
    Jul 2012

    Posted 11 Sep 2015 in reply to Ianko Link to this post

    Hi

     Yes i totally understand, the web-service is simply doing some Database lookups to get the data for the ticker, i have made sure to trap any and all errors in that part just in case.

     

    my current theory is somehow jquery or other javascript is interfering with the running of the ticker, but its very hard to verify.

     

  6. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 12 Sep 2015 Link to this post

    Hi Peter,

    Indeed, this is a possible reason for what might be happening. But still, without reproducing this issue locally, one can only make guesses what causes the issue and what it may resolve it. 

    Did you try using different version of RadRotator?

    Regards,
    Ianko
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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