theme/style builder constantly crashing

6 posts, 0 answers
  1. rjmorton
    rjmorton avatar
    17 posts
    Member since:
    Aug 2006

    Posted 20 Jan 2009 Link to this post

    I am having real grief with the Telerik theme/style builder  app for winforms. It's pretty much constantly crashing.

    For example, I have my apps RADMenuStrip selected, clicked the Tasks arrow and selected 'Open Theme Builder',
    splash screen comes up and I get a pretty long error popping up that starts with:
    'System.ArgumentException: No such property registered: HotTracking, Telerik.WinControls.UI.GridRowElement at....' (and it carries on for around 30 more lines - see this link for a screenshot ).
    When I click okay, the splash screen stays there, but the app has totally hung. I then have to kill the 'splashform' app using Task Manager, which in turn also closes Visual Studio.

    VERY annoying and it's happening atleast 50% of the time I try and changes styles. Currently the form doesn't even use any styles beyond the default look and feel - this is the first style I'm trying to create in this app.

    The 'No such property registered: HotTracking' varies by the way - I've had 'isClicked' and others instead of HotTracking.
    I'm running Q3 2008, but prior to this had Q1 2007 installed.

    Thanks,
    Richard.
  2. Deyan
    Admin
    Deyan avatar
    2037 posts

    Posted 21 Jan 2009 Link to this post

    Hi Richard,

    Thank you for writing and for the attached screenshot.

    Could you please send me a sample application that reproduces this case since I have not been able to achieve this behavior on my machine? Note that you will have to open a new support ticket in order to be able to attach files.

    I am looking forward to receiving your application.

    Sincerely yours,
    Deyan
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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  4. rjmorton
    rjmorton avatar
    17 posts
    Member since:
    Aug 2006

    Posted 21 Jan 2009 Link to this post

    Thanks for getting back to me so quickly.

    Well, I've just created a small test project to send you (as I can't send you the actual project - it's too big and has confidential stuff in it) and I can't simulate it in my new project - gah!

    I'm wondering if the reason it's crashing all the time in the old project is due to it still holding on to the older version of the Telerik controls somewhere (I originally had Q1 2007 controls in it - but I removed them, installed Q3 2008, repointed the references and replaced them). I did have a strange experience when I originally did that - at first, everytime I dragged a Q3 Telerik control onto the form, I'd get a designtime error, but that issue went away after I rebooted and restarted VS.net a couple of times.
    I'm thinking that something may not quite be right with the installation, so I'm going to try completely uninstalling the Telerik stuff and reinstalling, making sure there's nothing left of the Q1 2007 stuff on the machine.
  5. Deyan
    Admin
    Deyan avatar
    2037 posts

    Posted 22 Jan 2009 Link to this post

    Hello Richard,

    A small sample project that reproduces the case is exactly what I need in order to investigate the reasons for the undesired behavior, so feel free to prepare whatever you come up with that could help me solve the issue.

    You seem to have jumped over 6 versions when upgrading - there have been several updates to the themeing mechanism during this period, although I am not sure that this is causing the issues. Is it possible that you are using the Q1 2007 VisualStyleBuilder with the Q3 2008 controls? This may lead to similar problems. It is also possible to experience some difficulties when migrating from older DLLs to newer ones.

    Try to reinstall RadControls for WinForms, but before installing them again, make sure that you check that all old DLLs in the Global Assembly Cache of the operating systems are uninstalled as well. You should also inspect the versions of the DLLs that you reference in your project - they all should point to the versions that your fresh installation has.

    Also note that Visual Studio loads the assemblies from the GAC and holds them until you restart it. So if you did not shut it down while reinstalling RadControls, the older version may still have been in use.

    I hope that after completely reinstalling the DLLs you will not experience this issue anymore.

    Do not hesitate to write back if you need further assistance or still experience difficulties, however.

    Greetings,
    Deyan
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  6. Caroline Jaensch
    Caroline Jaensch avatar
    3 posts
    Member since:
    Feb 2009

    Posted 20 Aug 2009 Link to this post

    The original post happened to my associate and me when we had three versions of Rad Controls for WinForms installed at once. Unbeknowns to us, it wasn't uninstalling the previous versions when it installed a new version. Our problem was fixed after we uninstalled all 3 versions and reinstalled the latest version again.
  7. Deyan
    Admin
    Deyan avatar
    2037 posts

    Posted 21 Aug 2009 Link to this post

    Hi Caroline,

    I am happy that the issue is resolved. Do not hesitate to write me back if you need further assistance.

    Kind regards,
    Deyan
    the Telerik team

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