The request timed out error in icenium ion

5 posts, 0 answers
  1. Cheng-how
    Cheng-how avatar
    26 posts
    Member since:
    Jun 2013

    Posted 05 Jul 2013 Link to this post

    Hi, i test the app in simulator, it works fine, but when i test it in icenium ion, it pop up Error and states "The request timed out."
    Any idea why this is happened?
  2. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 08 Jul 2013 Link to this post

    Hi Cheng-how,

     It seems like that Ion can't connect to the Icenium servers. Could you please try to open https://app.icenium.com in Mobile Safari on your device and see if it works? Also, can you please make sure you're running the latest version of Ion from the App Store?

    Regards,
    Yavor Georgiev
    Telerik

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  3. Cheng-how
    Cheng-how avatar
    26 posts
    Member since:
    Jun 2013

    Posted 08 Jul 2013 Link to this post

    hi, it works for my other app, i can connect to the servers, and it's latest version. i guess it's because the app's file size if too large, it's about 50MB, my other app's have small file size working fine.
  4. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 08 Jul 2013 Link to this post

    Hi Cheng-how,

     This makes sense. Depending on the speed of your connection, iOS can timeout the request. We'll investigate and figure out if this can be remedied.

     In the mean time, I can suggest that you connect your device to a computer running Graphite in order to LiveSync this particular app over the USB.

    Regards,
    Yavor Georgiev
    Telerik

    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Missed our first webinar, watch it here.
    Share feedback and vote for features on our Feedback Portal.
  5. Cheng-how
    Cheng-how avatar
    26 posts
    Member since:
    Jun 2013

    Posted 08 Jul 2013 Link to this post

    Ok.. Thanks for you reply.
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