text disappears on submit of form

2 posts, 0 answers
  1. Patrick
    Patrick avatar
    10 posts
    Member since:
    Jun 2014

    Posted 08 Jul 2014 Link to this post

    implemented the telerik rad editor in production over the weekend and have two calls so far that the text is disappearing when the form is submitted.  Running a asp.net 4.5 project here with ajax.

    I took the one call myself.  The user can't even right click in the editor this was the case in IE, chrome and firefox.  CTRL + V did work when attempting to paste, but when the form was submitted the content was cleared - it was also cleared when content was directly typed it.  The content does show in the box it just gets cleared when the form is submitted.

    I wasn't able to duplicate this on my PC or another PC.  But then we got another call with the same issue.

    Has anyone come across this?
  2. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 10 Jul 2014 Link to this post

    Hello Patrick,

    A similar behavior is described in this KB article, in which possible resolutions are provided.

    If this is not the case, it should be better if you could prompt the users to provide more details about the browser, its version etc.

    Also, some details about the configuration of the editor and the scenario with which the problem is encountered will be useful to recreated the problem and investigate it properly.

    Regards,
    Ianko
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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