Test Studio v2014.4.4.1211 - Browser freezes when recording on Windows 8 using IE11

12 posts, 1 answers
  1. LEONARD
    LEONARD avatar
    24 posts
    Member since:
    Aug 2012

    Posted 14 Jan 2015 Link to this post

    We have run into an issue with the latest release that is effecting our users that have a Windows 8 machine using IE11.  When they are recording test and the have the highlight turned on for element verification and other tool uses their browsers will lock up/freeze and they are forced to kill the process. 

    Is this a known issue or does anyone know a work around? We are currently considering rolling back the update to the previous version or having them run Test Studio using a Windows 7 VM. 
  2. Jeffrey
    Jeffrey avatar
    1 posts
    Member since:
    Aug 2014

    Posted 16 Jan 2015 Link to this post

    I'm experiencing this issue, as well. Windows 8/IE10. When I do a "run to here", the recorder displays but when I attempt any action on the page the browser freezes. I am also unable to highlight elements (browser freezes).

    This worked fine prior to upgrading to v2014.4.4.1211 last week.
  3. Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 19 Jan 2015 Link to this post

    Hi,

    Please install our latest internal build (2014.4.1316) which has many fixes and improvements.

    You can download it from here.

    Let me know if this helps.

    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  4. LEONARD
    LEONARD avatar
    24 posts
    Member since:
    Aug 2012

    Posted 20 Jan 2015 Link to this post

    I updated to the latest build, now Test Studio freezes up when I try to open a failed test case to see why it failed and the expected vs time of failure image. Im considering rolling back to 2014.3 as the new UI for recording leaves A LOT to be desired, is problematic in the freezing of browsers and now has the added issue of not being able to open a failed test case. 
  5. Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 23 Jan 2015 Link to this post

    Hi Leonar,

    We have found this bug recently and it has been already fixed. 

    The fix will be included in our next internal build which is expected early next week.

    I will update this ticket as soon as we release the new build.

    Thank you for your understanding.

    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  6. Answer
    Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 26 Jan 2015 Link to this post

    Hello Leonard,

    We have released a new internal build (1326) which contains a fix for the bug that you have found.

    Please install it and give that a try. You can download it from here.

    Let us know if this helps.

    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  7. LEONARD
    LEONARD avatar
    24 posts
    Member since:
    Aug 2012

    Posted 26 Jan 2015 in reply to Boyan Boev Link to this post

    Thanks I will give it a try and let you know if it resolved my issue. 
  8. Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 27 Jan 2015 Link to this post

    Hello Leonard,

    Please take your time and update this ticket accordingly.

    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  9. LEONARD
    LEONARD avatar
    24 posts
    Member since:
    Aug 2012

    Posted 25 Feb 2015 Link to this post

    The latest internal seems to have fixed the issue with the Test Results not opening the Failed test case.  I have also not heard any more from our Win 8 IE11 users in regards to there browsers freezing so I think this may be resolved as well. Im still rocking Win7 so I dont have the same issue. 
  10. Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 26 Feb 2015 Link to this post

    Hi Leonard,

    I am very happy to hear that.

    If you need further assistance please do not hesitate to contact us again!

    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  11. Ben
    Ben avatar
    1 posts
    Member since:
    May 2015

    Posted 05 May 2015 in reply to Boyan Boev Link to this post

    Boyan, 

     I downloaded the trial today and have been running into the same issue described originally. When I open IE 11 Win 8, IE will freeze up within approx 10secs after trying to record. IE behaves just fine when I am not running TS, but continues to freeze when trying to record. Thoughts?

  12. Boyan Boev
    Admin
    Boyan Boev avatar
    1039 posts

    Posted 08 May 2015 Link to this post

    Hi Ben,

    In order to assist you best please give us more detailed information:

    1. Send us the application log. Please clear it first and then reproduce the issue.

    2. Is this happening in all browsers or in IE only?

    3. Is this happening against every site (e.g. www.google.com) or it happens only against your application?

    4. Is your application publicly accessible?

    Hope to hear from you soon.


    Regards,
    Boyan Boev
    Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
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