TelerikControlPanelSetup_2014_3_1118.exe installing error

38 posts, 0 answers
  1. Achim
    Achim avatar
    1 posts
    Member since:
    Apr 2011

    Posted 27 Dec 2014 Link to this post

    Good day!
    When installing TelerikControlPanelSetup_2014_3_1118.exe
    An error occurred:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 0 ---> System.ServiceModel.CommunicationException: Ошибка при получении ответа HTTP на https://www.telerik.com/services/ProductVersion/Service.svc. Возможно, это вызвано тем, что привязка конечной точки службы не использует протокол HTTP. Это может быть также вызвано тем, что контекст запроса HTTP прерван сервером (возможно, из-за отключения службы). Подробнее см. в журналах сервера. ---> System.Net.WebException: Базовое соединение закрыто: Непредвиденная ошибка при приеме. ---> System.IO.IOException: Не удается прочитать данные из транспортного соединения: Удаленный хост принудительно разорвал существующее подключение. ---> System.Net.Sockets.SocketException: Удаленный хост принудительно разорвал существующее подключение
       в System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
       в System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       --- Конец трассировки внутреннего стека исключений ---
       в System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       в System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
       в System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
       в System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
       в System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
       в System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       в System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       в System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
       --- Конец трассировки внутреннего стека исключений ---
       в System.Net.HttpWebRequest.GetResponse()
       в System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- Конец трассировки внутреннего стека исключений ---

    Server stack trace: 
       в System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
       в System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       в System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       в System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
       в System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       в System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       в System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]: 
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- Конец трассировки внутреннего стека исключений ---
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       в Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       в Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       в Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       в System.Windows.Application.<.ctor>b__1(Object unused)
       в System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       в MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~








  2. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 29 Dec 2014 Link to this post

    Hi Achim,

    Thank you for opening this thread.

    Is this the first time you are getting this error? It seems that there was an issue while connecting to our product version service as the exception states the established connection was aborted.

    As a suggestion, could you please follow these steps and allow the Telerik Control Panel through the Windows Firewall in order to reassure it is not causing the issue:
    1. Launch your system's Control Panel
    2. Click on the System and Security category
    3. Select Windows Firewall
    4. Click on the Allow an app or feature through Windows Firewall
    5. Click on the Allow another app... button
    6. Browse to the TelerikControlPanelSetup_2014_3_1118.exe location and select it
    7. Add it to the list

    Meanwhile, you can download the latest Telerik products and related resources through your Telerik account.

    Should you need further assistance, do not hesitate to contact us.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  3. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 in reply to Ventsi Link to this post

    this did not work I also have the same issue this just started the error is on your side it says that it can not create an SSL/TLS connection to www.telerik.com
  4. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 07 Jan 2015 Link to this post

    Hi Sal,

    Thank you for your post.

    Unfortunately, we have not encountered such an error until today. Therefore we need some time investigating the case in details.

    Meanwhile, could you please confirm that you can successfully access your Telerik account using a browser?

    Another suggestion is to use this Microsoft tool and re-sync the Trusted Root Certificate Trust List of your system. After the tool is done please try to launch the Telerik Control Panel again.

    Please let us know if further questions arise.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  5. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 in reply to Ventsi Link to this post

    still no luck still will not work.
  6. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 Link to this post

    so you have it here is the error I am getting.

    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'www.telerik.com'. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
       at System.Net.HttpWebRequest.GetResponse()
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace: 
       at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]: 
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  7. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 Link to this post

    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'www.telerik.com'. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
       at System.Net.HttpWebRequest.GetResponse()
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace: 
       at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]: 
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  8. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 Link to this post

    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'www.telerik.com'. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
       at System.Net.HttpWebRequest.GetResponse()
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- End of inner exception stack trace ---

  9. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 07 Jan 2015 in reply to Ventsi Link to this post

    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'www.telerik.com'. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
       at System.Net.HttpWebRequest.GetResponse()
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace: 
       at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]: 
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  10. Felix
    Felix avatar
    1 posts
    Member since:
    Jan 2015

    Posted 07 Jan 2015 Link to this post

    I have the same problem, please help!
  11. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 09 Jan 2015 Link to this post

    Hello guys,

    Currently we are working on investigating and fixing this issue as it occurred recently and we are still not aware of what causes it. We will contact you as soon as we have more details on this.

    Meanwhile, as a workaround of downloading our products I would suggest to use the offline installers, which could be found under your Telerik account. Please follow these steps:
    1. Login into you Telerik account
    2. Click on Products & Subscriptions menu
    3. Choose the desired product or product collection
    4. Click on the Download Installer and other resources button on the right side of the page
    5. Open the Browse all product files link
    6. Download the Automatic installation (.msi) file

    We apologize for the inconvenience caused.

    Regards,
    Ventsi
    Telerik

     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  12. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 13 Jan 2015 Link to this post

    I am also having the same issue, and I also noticed that I am unable to create a secure connection to telerik using IE to connect to my Telerik account. I have no problems with other browsers. I tried on a few different computers with the same result.
  13. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 14 Jan 2015 Link to this post

    Hi guys,

    We are still working on fixing this issue.

    In this regard, could you please export and send us the local registry tree at [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL] – we would like to take a look and verify there is no SChannel configuration blocking you from establishing a SSL connection to our website. Both Internet Explorer and any .NET applications (including our Telerik Control Panel) are affected by it and a change there may be preventing you from properly using our products.

    The reason why other browsers, such as Chrome and Firefox, manage to successfully establish a connection, is that most of them actually use their own SSL/TLS implementations and have their own configurations for ciphers used, etc.

    We really appreciate your cooperation.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  14. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 14 Jan 2015 in reply to rootberg Link to this post

    It looks like my website issue with IE was due to the fact that RC4 and the cipher suite "TLS_RSA_WITH_RC4_128_SHA" was disabled on my system, and apparently the telerik.com website will only use this cipher suite. I am guessing the problem with the Telerik Control Panel program's connectivity revolves around this as well.
  15. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 14 Jan 2015 in reply to Ventsi Link to this post

    I didn't see your update prior to my last post... As stated in my update, my problem with the website was RC4. Re-enabling "RC4 128/128" and  "TLS_RSA_WITH_RC4_128_SHA" allowed me to regain connectivity to the website with IE, but had no affect on the Telerik control panel's connectivity.

    As far as my Registry settings for SCHANNEL,
    Ciphers enabled are:
        Triple DES 168, AES 128/128 and AES 256/256. All other Ciphers are disabled.
    Hashes Enabled are:
         MD5, SHA, SHA256, SHA384 and SHA512.
    Key Exchanges enabled are:
         Diffie-Hellman, PKCS and ECDH.
    Protocols enabled are:
         Server: TLS 1.1 and TLS 1.2
         Client: TLS 1.0, TLS 1.1 and TLS 1.2
         All other protocols are disabled.


  16. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 14 Jan 2015 Link to this post

    Hi Yael,

    Thank you for the useful information provided.

    Could you please export the registry tree and send us the file? These steps will help you to do that:
    1. Press Windows Key + R
    2. Type regedit and click OK
    3. Navigate to the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL] key
    4. Right-click on the key and then click on Export
    5. Choose where to save the generated file
    6. Send it to us with your next response

    Regards,
    Ventsi
    Telerik

     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  17. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 14 Jan 2015 Link to this post

    sure. Here you go:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
    "EventLogging"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 128/128]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 256/256]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\DES 56/56]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\NULL]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 128/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 40/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 56/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 128/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 40/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 56/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 64/128]
    "Enabled"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\Triple DES 168/168]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\CipherSuites]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\MD5]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA256]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA384]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA512]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\ECDH]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\PKCS]
    "Enabled"=dword:ffffffff

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client]
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Client]
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
    "DisabledByDefault"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
    "DisabledByDefault"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
    "Enabled"=dword:ffffffff
    "DisabledByDefault"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
    "DisabledByDefault"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
    "Enabled"=dword:ffffffff
    "DisabledByDefault"=dword:00000000
  18. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 14 Jan 2015 in reply to Ventsi Link to this post

    HI Ventsi,
    Thanks for the quick response.
    I tried to post the registry tree, but your forum will not let me.

    Thanks, 
    Yael
  19. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 14 Jan 2015 Link to this post

    Hi Yael,

    You can open the file with Notepad and send us its content in your next replay.

    Thank you for your cooperation.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  20. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 14 Jan 2015 in reply to Ventsi Link to this post

    Hi,
    yes. That's what I did and the forum returned a message saying it was "spam". I will try again using the "code formatting block"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
    "EventLogging"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 128/128]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 256/256]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\DES 56/56]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\NULL]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 128/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 40/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 56/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 128/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 40/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 56/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 64/128]
    "Enabled"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\Triple DES 168/168]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\CipherSuites]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\MD5]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA256]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA384]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA512]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\ECDH]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\PKCS]
    "Enabled"=dword:ffffffff
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client]
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Client]
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
    "DisabledByDefault"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
    "Enabled"=dword:00000000
    "DisabledByDefault"=dword:00000001
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
    "DisabledByDefault"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
    "Enabled"=dword:ffffffff
    "DisabledByDefault"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
    "DisabledByDefault"=dword:00000000
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
    "Enabled"=dword:ffffffff
    "DisabledByDefault"=dword:00000000
  21. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 16 Jan 2015 Link to this post

    Hi guys,

    Could you please enable the RC40128 cipher in order to try to open our web site correctly. This should also fix the Telerik Control Panel connectivity issue. Please find attached the registry fix we have created in order to solve the issue.

    Please let us know if the issue still occurs.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  22. rootberg
    rootberg avatar
    38 posts
    Member since:
    Oct 2012

    Posted 16 Jan 2015 in reply to Ventsi Link to this post

    Best practices says that RC4 should be disabled. Regardless, this only affects the website and has no affect on the control panel issue. Another developer who has RC4 enabled, attempted to use the Telerik control panel and has the same result as I do.
  23. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 21 Jan 2015 Link to this post

    Hello guys,

    Currently, we are still working on investigating and finding the cause for this issue.

    Could you please double check with your System Administrators that the SSL communication is enabled on your machines and there are no restrictions on your side that could cause the connection problem with the Telerik Control Panel?

    Thank you for your cooperation.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  24. Franco
    Franco avatar
    2 posts
    Member since:
    Dec 2014

    Posted 22 Jan 2015 Link to this post

    Getting the same error...
    ------------------------------------------------------------
    Application Version: 2014.3.1118.1
    Description: Internet connectivity failure
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 0 ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'www.telerik.com'. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
       at System.Net.HttpWebRequest.GetResponse()
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace: 
       at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]: 
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  25. UIdev
    UIdev avatar
    74 posts
    Member since:
    Mar 2007

    Posted 26 Jan 2015 Link to this post

    I'm getting the same error as everybody else here.  Never had trouble with Telerik Control Panel until a few weeks ago, now I can't get past this error.  Tried the solutions posted so far on this thread but none of them seemed to work.

    Any additional ideas on how to solve this error?
  26. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 27 Jan 2015 Link to this post

    Hello,

    Could you please share whether you have double checked with your system administrators that the SSL and TLS communication is enabled and no restrictions or policies have been recently applied that may block the connection?

    Meanwhile, you can access all your products using your Telerik accounts.

    Please accept our apologies for the inconvenience caused.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  27. Sal
    Sal avatar
    8 posts
    Member since:
    May 2011

    Posted 27 Jan 2015 in reply to Ventsi Link to this post

    I have no restrictions but it still will not work. the only thing is that due to a Security Risk with SSL SSL has been turned off and TLS turned on.  There is nothing we can do about this but all SSL sites work because they use TLS or SSL so TLS works.    I tested this on a site that has both SSL and TLS turned on and it still did not work.

    thanks,
    Sal
  28. Michael
    Michael avatar
    2 posts
    Member since:
    Aug 2014

    Posted 27 Jan 2015 in reply to Sal Link to this post

    I've been experiencing the issue for some time now (~1mo). I was able to survive, but am now unable to install additional components that I had not previously installed. 
    My org's policy is no SSL 2 and no RC4 and it is highly unlikely that this would be waived. 
    How high a priority is this? Any expectation on a time frame to address this? Can your installer pick up changes to for explicit client system.serviceModel bindings? 

  29. UIdev
    UIdev avatar
    74 posts
    Member since:
    Mar 2007

    Posted 27 Jan 2015 Link to this post

    Hi Ventsi,

    I don't have a sysadmin - I am trying to install these products on my home laptop on my home wifi network.  I have Windows Firewall turned off and tried running the fixes suggested above in this thread, so there's really nothing in the way, this should definitely work!  However, I'm still getting these errors.

    It sounds like the security scheme you guys are using (SSL2 and RC4) isn't the best... any reason why you don't use something better in TCP?  Could this be changed easily in the TCP code?  I don't know if that would solve the problem for me, but sounds like it would at least solve this for other people.

    I can't think of anything major that has changed in my system environment that would cause TCP to break.  Has something in TCP changed recently, like in the past couple months?  Did the security/connection settings in TCP change from what they were in a previous version?

    Is there any kind of debug build of TCP you could share with us that would allow us to provide you more detailed error messages, so we can better help you guys solve this problem?  Or any other ideas on how we could continue troubleshooting?

    Thanks!
  30. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 29 Jan 2015 Link to this post

    Hello guys,

    Thank you for all the suggestions and details you shared and for your willingness to help resolving this issue. We really appreciate it.

    Fortunately, we have identified the cause for this behavior and we have a planned maintenance on our servers for the end of this week that will fix the issue. If everything goes smoothly the Telerik Control Panel will be working as expected at the beginning of next week.

    As this is security sensitive information, we are not allowed to share any details but we will inform you once the maintenance is done and the issue is fixed.

    Please let me know in case further questions arise.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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