TelerikControlPanel can't install on windows 10

13 posts, 0 answers
  1. yan
    yan avatar
    5 posts
    Member since:
    Jul 2011

    Posted 11 Jun 2015 Link to this post

    I can't run TelerikControlPanelSetup_2015_3_0601_3.exe on windows 10. Please help me. Thanks!

     

  2. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 12 Jun 2015 Link to this post

    Hello Yan,

    Thank you for contacting us.

    Currently we are not aware of any issues on Windows 10.

    Can you provide us with additional information. What happens when you run TelerikControlPanelSetup_2015_3_0601_3.exe, does any dialog popup or the application silently fails? It would be helpful if you provide us with screenshots, as well.

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. yan
    yan avatar
    5 posts
    Member since:
    Jul 2011

    Posted 12 Jun 2015 in reply to Steliyan Link to this post

    After I run the setup program, no message dialog shows. It fails silently.

    I tried to open the setup file with winrar and extract it manually. Then run the setup.exe but nothing happens.

    p

  4. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 12 Jun 2015 Link to this post

    Hi Yan,

    Make sure you are running the Telerik ControlPanel as administrator. 
    Can you tell us what edition of Windows 10 are you using?

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  5. yan
    yan avatar
    5 posts
    Member since:
    Jul 2011

    Posted 12 Jun 2015 in reply to Steliyan Link to this post

    Yes I run it as administrator.

    I'm using build 10300.

    Thanks!

  6. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 12 Jun 2015 Link to this post

    Hi Yan,

    Can you provide us with the following information:
    1. What .NET Framework version do you have installed?
    2. Do you experience any other issues with .NET applications?
    3. Is this issue reproducible in another environment?

    Can you try to run one of our Web Installers and check if it works on your machine?
    You can use this page to download: http://www.telerik.com/download

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  7. yan
    yan avatar
    5 posts
    Member since:
    Jul 2011

    Posted 12 Jun 2015 in reply to Steliyan Link to this post

    Thanks for your reply!

    My system is win10.  It should support .NET4.5 and higher.

    There's no problem about any other programs.

    I have only one pc with win10. So I don't know the status in other environment.

  8. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 12 Jun 2015 Link to this post

    Hi Yan,

    We were unable to reproduce the described issue based on the provided information.
    Note that, Windows 10 is not an official version, although Telerik ControlPanel is expected to work, it is not guaranteed it will.

    In order to use our products, I would suggest you to download the offline MSI installers from Your Account page on our website: LINK.

    Thank you for your understanding.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  9. yan
    yan avatar
    5 posts
    Member since:
    Jul 2011

    Posted 12 Jun 2015 in reply to Steliyan Link to this post

    Thanks! I'll try it.
  10. Luis Madaleno
    Luis Madaleno avatar
    3 posts
    Member since:
    May 2006

    Posted 04 Jul 2015 in reply to Steliyan Link to this post

    Hi,

    I have the same problem.

    With Win10 build 10162.

    The only thing I was able to install was Telerik_UI_for_WindowsPhone8_2015_2_0624_DEV.msi

    Maybe because its an msi.

    Every other installer does nothing.

    I execute it. It prompts for admin permissions. I see the extrating dialog and then nothing happens.

    Is the a log file so I can see what's going on?

    Thanks.

    Luis Madaleno

     

     

     

     

     
  11. Momchil
    Admin
    Momchil avatar
    58 posts

    Posted 06 Jul 2015 Link to this post

    Hi Luis,

    We tried to reproduce this behavior on Windows 10 build 10162 but it seems to be working on our side.

    Open %TEMP% folder and find the latest folder which starts with "VSD". In this "VSD" folder should be located an "install.log" file as shown in the attached pictures. Please add the install.log to zip archive and send it to us for investigation.

    Looking forward to your reply.

    Regards,
    Momchil
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  12. Luis Madaleno
    Luis Madaleno avatar
    3 posts
    Member since:
    May 2006

    Posted 06 Jul 2015 in reply to Momchil Link to this post

    Hi,

     

    Using MSI installers everything worked.

    Using EXE none works.

  13. Momchil
    Admin
    Momchil avatar
    58 posts

    Posted 07 Jul 2015 Link to this post

    Hello Luis,

    In order to find why the ControlPanelSetup.EXE is not starting we will need the install.log file. Please run the ControlPanelSetup.EXE and then send us the install.log file as described in my previous message. In the meantime you can install the products with the MSI intallers.

    Thank you.

    Regards,
    Momchil
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
Back to Top