This is a migrated thread and some comments may be shown as answers.

telerik website - follow up

21 Answers 355 Views

Let's talk about telerik (the good and the bad)

This is a migrated thread and some comments may be shown as answers.

Natalie Farah asked on 30 Jun 2006, 03:52 PM

Hello,

My name is Natalie Farah and I am the manager of telerik website team. I would like to address this post to all of you who have experienced problems with the speed of our website.

It's been a while since the last discussion on the topic has been closed. Now I am glad to let you know that during the past few weeks the telerik webteam has devotedly worked on improving website performance. We made a number of optimizations and the results are in front us. I hope you have also noticed the change.

I will be glad to get some feedback since the your opinion will be of great value for us and for any future improvements we decide to make. Whether you have noticed a change or not, please post a few words as a reply to this thread to share your impressions.

Best regards,

Natalie

21 Answers, 1 is accepted

answered on 02 Jul 2006, 07:36 AM

Hi Natalie:

The site is working nice now. I would still like to see these improvements though in short order if you will address them:

Easy method to find ALL postings that have 1.) code examples 2.) links to other content/sites/examples... I can't tell you how many times I remember reading about a certain topic and remembering that it contained sample code OR a link to another site...but been unable to find it again when I needed to. I hope you understand my reasoning for asking for this.
"Auto- save" a draft version when creating a post (this could be a timer based event every 30 seconds or so)... Why? Numerous times I've spent alot of time creating a post then when I hit submit it has gone into never never land... and when I hit "back" the content is gone. This hasn't happened in a while, but it definitely makes me nervous every time I hit submit (that is..."Reply")! Also this would be helpful if someone accidently shoots off to another URL accidentally prior to posting their message.
Have a dedicated "chat" tool so that we can all talk to one another in realtime! I personally dislike waiting for someone to respond to a posting sometimes when it would be much better to have a live exchange with others. I foresee a sort of chatrooms type of setup (dedicated to general and specific topics like individual controls support). (Hmmm, maybe give MVPs moderator privileges!).

Thanks, I hope this helps you.

-Mark Chipman

answered on 03 Jul 2006, 12:39 PM

Hi everyone,

Thank you all for taking some time to reply to this posting and for your positive comments concerning the website improvements.

Now, up to the points mentioned in your posts.

Mostafa, you are the right that the "new post" icon is never displayed in your list of forum threads in the client.net - we are going to fix it. Thank you for reporting this issue.

Mark, here are my comments on your three suggestions:

Finding posts with code examples and links - if I understood it correctly you would like to have some functionality to get a list of all these threads. If that is so, I am not sure how helpful will be - the number of such threads is too large to be useful without applying other filters. The easiest way to find a thread you have looked at is to subscribe for it and then when you need it again simply go to "My forum threads". Also, within a week we are going to launch a new search on our website, which will make the finding of any information much easier than it is now.

Auto-save - during the past month we got this suggestion a few times. It is included in the plans of our web team and we are going to implement it.

Chat tool - I am sure you understand this one requires the most work and will take us some time to implement. That why we need to think it over to make sure it will be worth the efforts. For the time being, I am going to discuss your suggestion with our support team and will let you know if we decide to implement it.

Regards,
Natalie Farah
the telerik team

www.telerik.com | dnn.telerik.com | www.sharepointcontrols.com | www.sitefinity.com | www.mcmscontrols.com

answered on 15 Sep 2006, 02:09 PM

Hi Mark,

I am glad to hear people do notice the improvement. Concerning the changed forums search - it is not that the filter is not working. Approximately two weeks ago we launched a completely new search which does not provide the option for a search in a specific forum only. For more information on the reasons for this change you can take a look at this forum thread. As mentioned in the thread, we are going to bring back the old search and the possibility to select particular forum.

As to your question about the css, you can find the skins you are looking by following this link.

Regards,
Natalie Farah
the telerik team

www.telerik.com | dnn.telerik.com | www.sharepointcontrols.com | www.sitefinity.com | www.mcmscontrols.com

answered on 02 Oct 2006, 01:27 PM

Hello Steve,

In most cases, the reason for the flicker/reloading is that when the browser cache is disabled (check for new versions > every visit to the page), the browser requests the background image every time, rather than only once (on page load). The request to the server and the response takes some time, hence the flicker effect. If you use a skin that has no images inside (CSS only), you will see that this effect disappears.

I suggest you check your IE settings at Tools -> Internet Options -> Temporary Internet files -> Settings; it has to be set to Automatically.

Note that this is a browser related problem (under Mozilla everything is ok) as it does not cache the images, i.e. it reloads them every time. Unfortunately, we cannot force it to cache the images. I hope that this information in the following blog posts will help you:
http://weblogs.asp.net/scottgu/archive/2006/05/29/Eliminating-CSS-Image-Flicker-with-IE6.aspx
http://www.aspnetresources.com/blog/cache_control_extensions.aspx

In addition, please note that the internal VS2005 development server (aka Cassini) does not use cache and if you run your application through it you will always have the flicker on your pages.

Kind regards,
Natalie Farah
the telerik team

www.telerik.com | dnn.telerik.com | www.sharepointcontrols.com | www.sitefinity.com | www.mcmscontrols.com

answered on 04 Oct 2006, 03:52 PM

Natalie,

Thanks for the explanation and the update. I've run into a few more things "post-update" that probably need to be looked at:

The Advanced Search button needs to have "CausesValidation" set to false. It currently cannot be clicked when you are in Forum Reply mode because the RequiredFieldValidator on the reply editor is blocking the action.
The main telerik navigation is wrapping on some pages (like this one). When it wraps, the Client.net button appears right below the Products button.
On some pages, the sub menus (like Purchase > Policies > Sub Menu) are appearing with about 20px gap between the parent and child (I can observe the problem on this page in IE6).

That's all that I've observed so far (except that in this post it appears that the BulletedList changed my post's font). Have fun squashing the bugs. =)

Thanks~

Product Bundles

DevCraft

Web

Mobile

Document Management

Desktop

Reporting & Mocking

Automated Testing

CMS

UI/UX Tools

Debugging

Free Tools

telerik website - follow up

21 Answers, 1 is accepted