Telerik website chat area

13 posts, 0 answers
  1. Mark Chipman
    Mark Chipman avatar
    219 posts
    Member since:
    Nov 2004

    Posted 30 Sep 2005 Link to this post

    I would like to petition Telerik to consider putting up a chat area on their website where fellow developers can come and have discussions in a live format.  This chat tool should in my opionion have the following:
    • be AJAX based so that the page doesn't refresh all the time
    • have multiple areas to discuss Telerik products and various things like current projects, technologies, how-to's, etc.
    • have several areas be limited exclusively to Telerik's registered licensed developers
    • have the ability to have private chats including "invite required" chats

    I hope that others might see the value in this.

    Thanks,

    -Mark

  2. Shaun Peet
    Shaun Peet avatar
    571 posts
    Member since:
    Aug 2004

    Posted 03 Oct 2005 Link to this post

    I totally agree.

    In fact, this was one of the comments I had made in the telerik help survey that I completed not too long ago.  Brinkster (www.brinkster.com) hooked up with LivePerson for their online chat support tool (one on one with a support tech) - but I don't think that's what Mark is after here if I read correctly.  I'm thinking Mark would like something for all the developers to go to with separate rooms for each control, and they may or may not be attended by a telerik representative (or you could post hours when there would be one there).

    Mind you, we could do this now by setting up a Yahoo! group - which has chat features built in.  Or, we could all get MSN Messenger and do it that way (or Yahoo! IM for that matter, being a gold partner, I would think telerik would stick with MS products).
  3. Vassil
    Admin
    Vassil avatar
    66 posts

    Posted 04 Oct 2005 Link to this post

    Yep, I think that Mark's idea was quite different from the 1:1 support option found on so many sites. Before I address the other points, I just wanted to let you know that Live support is something that we are seriously considering.

    Speaking of IRC-like chat rooms, could you tell me what would be the big benefit for you guys?As Shaun mentioned perhaps a simple exchange of MSN IMs would do a perfect job if some of you want to stay in touch. We could facilitate such networking in case that's something you are interested in.

    Our major concern at the moment with Mark's idea is that if we provide chat rooms which are not moderated, they would likely be abused.

    Regarding special tech content for MVPs and customers, yes, we're working on it. It will take us a little more time to get everything in place, but that's a top priority for us.

    p.s. we are working on something that's somewhat similar to Mark's idea but it's a surprise guys:) We'll keep you posted on the developments in the next couple of months and I'll be sure to blog about it. Just in case you don't know yet -  http://blogs.telerik.com

    All the best,
    Vassil
    the telerik team
  4. Mark Chipman
    Mark Chipman avatar
    219 posts
    Member since:
    Nov 2004

    Posted 04 Oct 2005 Link to this post

    No I wasn't trying to imply Live Support.  Honestly, I really don't like live support products that are usually strictly one-on-one only... I'd prefer discussion with many at once.

    In my first posting, I was thinking of multiple chat rooms... I thought that I painted the picture clearly of what I was hoping for, but apparently there is some confusion.

    I would find a "chat" feature useful, because I truely hate going to the forums and waiting hours (sometimes days) for responses to questions and comments, sometimes never getting a response.   I would rather find someone instantly who is wanting to chat or have "real discussions with"... not "correspondance with", as is the case with forums.  Live banter and discussion is much more productive and useful than delayed responses.  New ideas obviously flow easier when the discussions are real-time.

    Regarding this question - "Our major concern at the moment with Mark's idea is that if we provide chat rooms which are not moderated, they would likely be abused"... I think that the answer to this is pretty obvious, especially in an environment that requires login permissions like the support features already on this website... you take away the "chat privileges" to those individuals who are abusing the environment. 

    It wouldn't be difficult to add a button to the chat area called "report abuse" which would red flag abuser's accounts and keep a copies of the sessions they "reportedly" abused for Telerik's review to decide if abuse had truely occured.  For the most part, I think that most users would avoid causing problems knowing that their access to chat could be terminated permanently for their bad behavior.

    -Mark
  5. Shaun Peet
    Shaun Peet avatar
    571 posts
    Member since:
    Aug 2004

    Posted 05 Oct 2005 Link to this post

    I've thought about this some more and would like to just throw this out there.  I agree with everything Mark has said, but....

    I know telerik could come up with their own chat application for us to use on this site, but I think as a customer I'd rather they spent more time on developing and improving thier suite of controls.  Chatting is definitely something that can be accomplished elsewhere on the internet - all we'd need is someone to get it started.

    I'm very very .... VERY ... eagerly awaiting the beta of the calendar control and I think that's far more important than a custom chat tool - which is not to say that the chat idea is a bad one, just not a big priority for me.

    Perhaps what we can try for now is setting up a series of Yahoo! groups (that have chat built in) - with a group setup for each control.  Post the names of the groups here and perhaps even telerik could monitor the members of those groups and the amount they are used to determine if this is something that they want to undertake.
  6. Martin de Ruiter
    Martin de Ruiter avatar
    99 posts
    Member since:
    Jun 2005

    Posted 05 Oct 2005 Link to this post

    I also agree a chat interface could be very nice, and indeed it only should available to Telerik customers (to prevent abuse). Further, about the possibility of live support by Telerik, I guess such would be quite time consuming for the support department, altough sometimes simple questions could be handled easily (and in the case of complicated questions the customer should be recommended to open a support ticket). Also, if deciding on creating a support interface, why not creating a product out of it so you can use it for the Telerik website, but also selling it as a seperate product, something comparable to http://www.xigla.com/absolutelsnet/ for example.
  7. Mark Chipman
    Mark Chipman avatar
    219 posts
    Member since:
    Nov 2004

    Posted 05 Oct 2005 Link to this post

    I've already prototyped an AJAX based chat tool, so I know that it isn't hard at all to do... and not very time consuming, so I wouldn't worry about it diverting too much of Telerik's developers attention.  I have some very good ideas of how this tool could be a very killer web component including drag n drop invites/connections to rooms/ positioning of chat windows, etc.

    As far as using Xigla's component as a comparison, I don't really think that it' a good comparison because the Xigla tool is a Live Support type of tool.  What I'm talking about is a true multi-user chat environment.

    -Mark

  8. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 08 Nov 2005 Link to this post

    Hello guys,

    Thank you very much for the feedback.

    To start off, let me point out that a support LIVE chat is one of the things we plan for 2006. It will see limited use in the beginning (high-value customers mostly) but we hope to be able to provide it to all of our clients shortly afterwards. We hope to have the resources to provide such support service sooner then we plan.

    However, the idea of providing private chat rooms and a one-to-one chat option on our site is very appealing. We have not considered this option so far but the more I think about it, the better it sounds. We have been pushing the telerik community to communicate and such addition will be of great help. With the help of r.a.d.window (which will offer a chat skin for the official release) and r.a.d.callback (to make things flawless and IM-like), I think that we have a winner.

    The question, for me at least, is not whether, but when. We have quite stringent plans for the next 6 months and I sincerely hope that we will be able to squeeze in this chat tool afterwards. Our short-term plans (next 3-4 months) are aided towards improving the quality of our controls, cross-compatibility, ASP.NET2.0 support, and much better documentation, as we take much criticism here.

    As to the abuse, we do not see such in the Forums, and we do not expect to see such in the chat. After all, only clients will have access to the chat.

    Please, share your further ideas as they pop up - we gladly discuss them.

    Kind regards,

    Vassil Petev
    Client Service Director
    the telerik team
  9. Chandru
    Chandru avatar
    1 posts
    Member since:
    Sep 2015

    Posted 25 Sep 2015 Link to this post

    How can we access the id of an HTML Element inside radeditor. 

    I have added a button inside a radeditor, and i have an popup div outside of telerik radeditor, clicking on the button need to open the popup

  10. Sheth
    Sheth avatar
    2 posts
    Member since:
    Apr 2016

    Posted 04 Apr Link to this post

    i want to create one Mvc web form it's work on offline mode and online mode like telerik provide a grid in offline just like it but i want to use my all asp  controls like dropdown radio button check box nd etc....and also connectting to database  so is it possible??? if yes so give me a hint how is it possible
  11. Sheth
    Sheth avatar
    2 posts
    Member since:
    Apr 2016

    Posted 04 Apr in reply to Sheth Link to this post

    please give me reply if it's possible or not ?? i am waiting your reply
  12. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 06 Apr Link to this post

    Hi Chandru and Sheth,

    These questions does not seem related to the topics discussed in this forum thread. In such cases it is suggested to open new forum post or contact our support by sending us a ticket. 

    Chandru, RadEditor is an iframe, therefore you can perform DOM operations by first getting the element of the content area in that iframe or getting its document object.


    Sheth, the question is not so clear to me. I suggest you opening a new forum thread or ticket with more details about these requirements:
    • What do you mean by offline and online mode? By default MVC apps are web applications that can be only online in a public hosting environment or in an private intranet environment. 
    • How Grid is involved in this situation and which Grid do you refer to, RadGrid UI for ASP.NET AJAX or Grid UI for ASP.NET MVC?
    • Both Telerik UI for ASP.NET AJAX and ASP.NET MVC suites are ASP.NET-related suits. Therefore, I am not aware which controls do you refer at. However, you should note that UI for ASP.NET AJAX controls are not supported in MVC. That is stated here—http://docs.telerik.com/devtools/aspnet-ajax/mvc/overview

    Also, I would like to mentioned here that this is a community forum and there is no response time within you can expect an answer. And also, posting your question here does not guarantee you that your question will be answered by a support assistant at Telerik.

    If you need response in a timely manner and a guarantee that your question will be examined and answered by Telerik personnel, you should contact us via support ticket. 

    Kind regards,
    Ianko

    the telerik team
  13. Avinash
    Avinash avatar
    1 posts
    Member since:
    Aug 2016

    Posted 29 Sep Link to this post

    hello all, i am just started using telrik controls in mvc .net. I am getting problem in using customized combobox in scheduler. Combobox items shown as undefined on scheduler. 
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