Telerik.Web.UI_2010_2_713_Trial installation error

9 posts, 0 answers
  1. eugeneya
    eugeneya avatar
    6 posts
    Member since:
    Jul 2010

    Posted 29 Jul 2010 Link to this post

    Hi!
    I download Telerik.Web.UI_2010_2_713_Trial but it produce error while installation: This installation package could not be opened.
    OS: Windows XP SP3.
    What can I do to install Telerik.Web.UI_2010_2_713_Trial?
  2. Blaize
    Blaize avatar
    88 posts
    Member since:
    Oct 2006

    Posted 29 Jul 2010 Link to this post

    @eugeneya,
    you can send a log file: http://www.telerik.com/help/aspnet-ajax/installation_troubleshooting.html

    Cheers,
    Blaize
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  4. eugeneya
    eugeneya avatar
    6 posts
    Member since:
    Jul 2010

    Posted 29 Jul 2010 Link to this post

    Where is this log file placed?
  5. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 29 Jul 2010 Link to this post

    Hi guys,

    Eugenea, please, open a formal support ticket to send us the packed log file.
    Blaize, thanks for the heads-up!

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  6. eugeneya
    eugeneya avatar
    6 posts
    Member since:
    Jul 2010

    Posted 29 Jul 2010 Link to this post

    Thanks for the answer.
    But how to open a formal support ticket ?
    And I can't find the packed log file.
  7. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 29 Jul 2010 Link to this post

    Hello eugeneya,

    The log file is created in the folder where you start the command prompt at (defaults to C:\Documents and Settings\[YourUserName]).

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. eugeneya
    eugeneya avatar
    6 posts
    Member since:
    Jul 2010

    Posted 30 Jul 2010 Link to this post

    There are no any log files in the command promt.
    I think, system generate exception when I try to run installer.
  9. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 30 Jul 2010 Link to this post

    Hi eugeneya,

    I'm sorry I didn't take a look at the exact error message in your initial post.
    Here is a part of the Installation Troubleshooting article in the documentation:

    Problem:

    Error message "This installation package could not be opened. Contact the Application vendor to verify that this is a valid windows installer package"

    Reason:

    There are two possible reasons for this error to happen:

    • The installation file got corrupt during the download
    • The installation file was downloaded to a compressed folder and/or the temp folder on the machine is compressed

    Suggested solution:

    Log in to your Telerik account and download the RadControls installer again. An md5 hash sum calculator can be used to verify the new download is not corrupt (the fciv utility is such a tool). Download the installation file to a non-compressed drive.

    Can you please, follow the steps above?

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  10. eugeneya
    eugeneya avatar
    6 posts
    Member since:
    Jul 2010

    Posted 30 Jul 2010 Link to this post

    Ok, many thanks :)
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