Telerik radtooltipmanager does not work after a radgrid postback

2 posts, 0 answers
  1. Lavanya
    Lavanya avatar
    1 posts
    Member since:
    Jan 2013

    Posted 05 Jun 2013 Link to this post

    Hi,

    We have a radtooltipmanager inside our radgrid. Everything worked fine until recently where we upgraded the telerik controls to Q3 2012 version. After this upgrade, the radtooltip manager started working different i.e.., after the radpostback, the radtooltip does not work for certain rows and works for certain rows in the same grid.

    So a team member upgraded telerik to the latest version Q1 2013 and it seems to fix the problem on his machine when he ran the application locally. But when the dlls got deployed to different environments, we still see the issue with radtooltip manager. So I decided to upgrade telerik to Q1 2013 in my machine. When I ran the application locally, I still see the issue whereas my colleague upgraded to the latest version and that fixed the issue on his machine.

    Does anyone have a similar issue? I would like to get inputs from other users if they are facing the same problem.

    Thanks,
    Lavanya.
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 07 Jun 2013 Link to this post

    Hi Lavanya,

    This is a really strange report and I have not seen such inconsistent behavior with the RadToolTipManager control. There have not been any significant changes in the RadToolTip control in the Q3 2012 or Q1 2013 release and at this point I am not sure what the cause for this behavior on your end could be.

    What I can advise is that you examine the following demo that shows a similar scenario and explains how and when targets should be added and cleared: http://demos.telerik.com/aspnet-ajax/tooltip/examples/targetcontrolsandajax/defaultcs.aspx?product=tooltip. Please compare it to your scenario and try to employ th same approach, as it is possible that the targets in your case are not prperly added and cleared, so some old targets remain when they should have been cleared and all the new ones should have been re-added.

    This demo uses controls in a template column, yet the same approach can be used for the grid rows themselves.


    Regards,
    Marin Bratanov
    Telerik
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