Thank you for writing back.
We updated the Telerik points which we noticed we have missed. Generally, there is no difference between support tickets and forum posts, regarding the points rewarding system. You should receive points in both cases.
As I mentioned, the reason for not adding points, when needed, is human. In case you feel that you have not been awarded points, do not hesitate to write us and we will fix it for you.
the Telerik team
Check out Telerik Trainer
, the state of the art learning tool for Telerik products.