Telerik Platform is down?

14 posts, 0 answers
  1. Eileen
    Eileen avatar
    2 posts
    Member since:
    Apr 2015

    Posted 27 Apr 2015 Link to this post

    I can't load any projects. 

     

    Request URL:https://platform.telerik.com/screenbuilder/api/compatible/

    <!DOCTYPE html>

    <html>
    <head>
    <title>Server Error</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <meta name="viewport" content="initial-scale=1,user-scalable=no,maximum-scale=1,width=device-width">
    <link href="https://fonts.googleapis.com/css?family=Open+Sans:400,300,600,700" rel="stylesheet" type="text/css">
    <link href="https://8431ce7d808ea25523ee-1c807e2f1fb793bbdbd4d1137959aff8.ssl.cf2.rackcdn.com/live/2015.1.22.926/assets/css/main.css" rel="stylesheet" type="text/css">
    </head>
    <body class="tap">
    <div id="page">
    <div id="header" class="tap-header">
    <div class="main-navigation">
    <ul id="breadcrumb" data-template="breadcrumb-item-template" data-bind="source: breadcrumbs">
    <li>
    <a href="/">
    <span>Telerik Platform</span>
    </a>
    </li>
    </ul>
    </div>
    </div>
    <section id="main">
    <div id="body">
    <div class="wrap-middle">
    <div class="system-error">
    <div id="errorContainer">
    <div class="error-status">
    <h2>Server Error!</h2>
    <p>
    The server encountered an internal error and was unable to complete your request.
    Please <a href="/">try</a> again later.
    </p>
    <h2>Official system status</h2>
    <div id="statusContainer"></div>
    </div>
    </div>
    </div>
    </div>

    <script src="https://statuspage-production.s3.amazonaws.com/se.js" type="text/javascript"></script>
    <script type="text/javascript">
    window.fetchStatusPage({
    pageId: "2lh8n3fl4jfr",     // required
    renderTo: "#statusContainer",        // optional, will render summary of status
    successCallback: function (data) {   // optional, for full control of data returned
    // do something with the data here
    console.log(data.status.description);
    }
    });
    </script>
    </div>
    </section>
    </div>
    </body>
    </html>

  2. Eileen
    Eileen avatar
    2 posts
    Member since:
    Apr 2015

    Posted 27 Apr 2015 in reply to Eileen Link to this post

    This response:

     

    {"ClassName":"System.IO.IOException","Message":"The specified network name is no longer available.\r\n","Data":null,"InnerException":null,"HelpURL":null,"StackTraceString":"   at System.Web.Http.ApiController.<InvokeActionWithExceptionFilters>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Telerik.BlackDragon.Server.ServiceModel.Web.Controllers.MessageHandlers.ExceptionLoggingHttpControllerDispatcher.<SendAsync>d__0.MoveNext()","RemoteStackTraceString":null,"RemoteStackIndex":0,"ExceptionMethod":"8\nMoveNext\nSystem.Web.Http, Version=5.0.0.0, Culture=neutral, PublicKeyToken=ea397429547cb44b\nSystem.Web.Http.ApiController+<InvokeActionWithExceptionFilters>d__0\nVoid MoveNext()","HResult":-2147024832,"Source":"System.Web.Http","WatsonBuckets":null}

  3. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 28 Apr 2015 Link to this post

    Hi Eileen,

    As replied in your support ticket, at the time of your writing, we were experiencing a major outage in the AppBuilder cloud services. The issue should be resolved now, so please check if you will be able to continue your work and if issues arise, let us know.

    I apologize for the inconvenience caused once again.

    Regards,
    Kaloyan
    Telerik
     

    See What's Next in App Development. Register for TelerikNEXT.

     
  4. Eileen
    Eileen avatar
    4 posts
    Member since:
    Apr 2015

    Posted 28 Apr 2015 in reply to Kaloyan Link to this post

    Thank you so much, it's working now. Hope it won't happen frequently! 
  5. Killian
    Killian avatar
    2 posts
    Member since:
    Mar 2015

    Posted 29 Apr 2015 in reply to Kaloyan Link to this post

    Hi,

    I am having problems with the Telerik App Builder, it wont let me open up my pages i created, is it still down?

  6. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 29 Apr 2015 Link to this post

    Hello,

    @Eileen I am glad the issue is resolved on your side now. Further, both the issues (the AppBuilder cloud services outage and the monitoring system failure) are resolved now and we will make sure to not put you in such situations in the future.

    @Killian As said above, all of the Telerik Platform and AppBuilder services should be up and running now (our Status page). Could you please share a bit more information about the exact issue you are experiencing? For example, by "pages", do you mean certain files inside an AppBuilder project or something else? Also, it will help us a lot if you can tell us which AppBuilder client is being used on your side. I would suggest you to open a separate support ticket about the problem as we might require some further information that is better to stay private. I am looking forward to your reply.

    Regards,
    Kaloyan
    Telerik
     

    See What's Next in App Development. Register for TelerikNEXT.

     
  7. Killian
    Killian avatar
    2 posts
    Member since:
    Mar 2015

    Posted 29 Apr 2015 in reply to Kaloyan Link to this post

    My Files in my AppBuilder project will not open up, it will not let me view my code or run it.. I sent a support ticket there a couple of minutes ago with a screenshot.
  8. Eileen
    Eileen avatar
    4 posts
    Member since:
    Apr 2015

    Posted 30 Apr 2015 Link to this post

    Yes, it's not working again.

     I can load project but I can't open files in AppBuilder

    [2015-04-30 21:40:10.905] Error: Uncaught SyntaxError: Unexpected token u (URL: https://platform.telerik.com/appbuilder/webclient/#/solution/OCNZ Intelligence?accountId=a96eb07b-38a2-4d0d-9380-9398543c2a61, LineNumber: 1:1)

  9. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 30 Apr 2015 Link to this post

    Hi,

    As written here, you will need to clear the cache and browsing cookies for app.icenium.com and platform.telerik.com in order to fix the issue in the AppBuilder In-Browser client.

    Here are the complete steps:
    • In all browsers, log out from platform.telerik.com and telerik.com.
    • Clear the cache and your browser cookies for app.icenium.com and platform.telerik.com in all browsers. In Google Chrome, please make sure to select clear cookies from beginning of time.
    • Open the DevTools (hit F12) in the browser and navigate to Resources. There, you should see the Local Storage pane in the left. Expand it and select the https://platform.telerik.com storage, then delete its content.

    I hope this helps.

    Regards,
    Kaloyan
    Telerik
     

    See What's Next in App Development. Register for TelerikNEXT.

     
  10. Josh
    Josh avatar
    22 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 Link to this post

    So this problem seemed fixed, was working last night, but now it's broke again. 

     

    Windows client is giving me "An error occurred while loading projects information" when loading my projects. Then I followed your instructions to clear cache, but still I try to open a project in the in-browser client and it loads the 100% of Loading Module and Creating view but Loading Modules gets stuck at 30% and the console shows "https://platform.telerik.com/screenbuilder/api/compatible/ Failed to load resource: the server responded with a status of 504 (Gateway Time-out)"

  11. Andrew
    Andrew avatar
    6 posts
    Member since:
    Apr 2015

    Posted 30 Apr 2015 in reply to Josh Link to this post

    Yep, it's down again (has been for about an hour), according to http://status.telerik.com/ 
  12. Josh
    Josh avatar
    22 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 in reply to Andrew Link to this post

    Is there any way to access my .p12 file for android while this is down? I need my keystore file to manually build an android app for a client. Right now. 
  13. Andrew
    Andrew avatar
    6 posts
    Member since:
    Apr 2015

    Posted 30 Apr 2015 in reply to Josh Link to this post

    I don't think so, no (I'm still evaluating Platform/AppBuilder).  The only advice I can give is to set up a remote repository (when the service is working, of course) - so you can push/pull to something like Github or Bitbucket.  That way you have a backup of your project(s) and access when the platform is down.

  14. iliev
    Admin
    iliev avatar
    36 posts

    Posted 30 Apr 2015 Link to this post

    Hello everyone,

    We have found and mitigated the issue that caused the Telerik AppBuilder outage. For more information, please refer to our status page.

    Our team is working around the clock so we can isolate and stabilize the Telerik AppBuilder cloud services.
    We apologize for any inconvenience that this may have caused you.

    Regards,
    iliev
    Telerik
     

    See What's Next in App Development. Register for TelerikNEXT.

     
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