telerik platform is broken

[kwanchanok]

i get this error when i cannot do anything ,i.e run simulator ,login ,build in clound
[2015-03-25 10:49:03.438] Log (Exception,High): System.Net.Http.HttpRequestException: SR.net_http_client_execution_error ---> System.Net.WebException: The remote name could not be resolved: 'platform.telerik.com'
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.ServerClient.HttpClientHandlerBase.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---

Server stack trace: 


Exception rethrown at [0]: 
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
   at Telerik.BlackDragon.Client.ServerClient.ProxyAuthenticatingHttpClientHandlerBase.<SendAsync>d__0.MoveNext()

Exception rethrown at [1]: 
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
   at Telerik.BlackDragon.Client.Services.RemoteFileHelper.<DownloadFileAsync>d__0.MoveNext()

Exception rethrown at [2]: 
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
   at Telerik.BlackDragon.Client.Services.UpdateService.<CheckForUpdatesCoreAsync>d__8.MoveNext()
[2015-03-25 10:49:03.441] Log (Info,Medium): Update check completed. The extension is up-to-date. Authenticating with Telerik Platform...
[2015-03-25 10:49:21.391] Log (Exception,High): System.Net.Http.HttpRequestException: SR.net_http_client_execution_error ---> System.Net.WebException: The remote name could not be resolved: 'platform.telerik.com'
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.ServerClient.HttpClientHandlerBase.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---

[kwanchanok]

I'm sorry, i think cause of my network

[Kaloyan]

Hello kwanchanok,

Indeed, the "System.Net.WebException: The remote name could not be resolved" is caused by a local connectivity issue most of the times. However, to make sure this is so, I would suggest you to trace the requests from your machine when the matter is present. For that, you can use Fiddler, like this:

1.     Download Fiddler from here and install it.
2.     Run Fiddler and go to Tools -> Fiddler Options.
3.     On the HTTPS page, verify that Capture HTTPS Connects is enabled.
4.     Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
5.     Reproduce the issue.
6.     In Fiddler, go to File -> Save -> All Sessions, save the archive to disk. This will produce a SAZ file.
7.     Zip the .saz file and attach it in the ticket

Please, let me know if you manage to capture the faulty behavior.

Regards,
Kaloyan
Telerik