telerik platform is broken

3 posts, 0 answers
  1. kwanchanok
    kwanchanok avatar
    22 posts
    Member since:
    May 2014

    Posted 24 Mar 2015 Link to this post

    i get this error when i cannot do anything ,i.e run simulator ,login ,build in clound
    [2015-03-25 10:49:03.438] Log (Exception,High): System.Net.Http.HttpRequestException: SR.net_http_client_execution_error ---> System.Net.WebException: The remote name could not be resolved: 'platform.telerik.com'
       at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.ServerClient.HttpClientHandlerBase.GetResponseCallback(IAsyncResult ar)
       --- End of inner exception stack trace ---

    Server stack trace: 


    Exception rethrown at [0]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.ServerClient.ProxyAuthenticatingHttpClientHandlerBase.<SendAsync>d__0.MoveNext()

    Exception rethrown at [1]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.Services.RemoteFileHelper.<DownloadFileAsync>d__0.MoveNext()

    Exception rethrown at [2]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.Services.UpdateService.<CheckForUpdatesCoreAsync>d__8.MoveNext()
    [2015-03-25 10:49:03.441] Log (Info,Medium): Update check completed. The extension is up-to-date. Authenticating with Telerik Platform...
    [2015-03-25 10:49:21.391] Log (Exception,High): System.Net.Http.HttpRequestException: SR.net_http_client_execution_error ---> System.Net.WebException: The remote name could not be resolved: 'platform.telerik.com'
       at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.ServerClient.HttpClientHandlerBase.GetResponseCallback(IAsyncResult ar)
       --- End of inner exception stack trace ---
  2. kwanchanok
    kwanchanok avatar
    22 posts
    Member since:
    May 2014

    Posted 24 Mar 2015 Link to this post

    I'm sorry, i think cause of my network
  3. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 27 Mar 2015 Link to this post

    Hello kwanchanok,

    Indeed, the "System.Net.WebException: The remote name could not be resolved" is caused by a local connectivity issue most of the times. However, to make sure this is so, I would suggest you to trace the requests from your machine when the matter is present. For that, you can use Fiddler, like this:

    1.     Download Fiddler from here and install it.
    2.     Run Fiddler and go to Tools -> Fiddler Options.
    3.     On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4.     Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5.     Reproduce the issue.
    6.     In Fiddler, go to File -> Save -> All Sessions, save the archive to disk. This will produce a SAZ file.
    7.     Zip the .saz file and attach it in the ticket


    Please, let me know if you manage to capture the faulty behavior.

    Regards,
    Kaloyan
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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