Telerik platform down

16 posts, 0 answers
  1. Ignacio
    Ignacio avatar
    19 posts
    Member since:
    Feb 2013

    Posted 22 Jun Link to this post

    Help !!!

    Telerik platform and backend services down !!!

     

  2. Anton Dobrev
    Admin
    Anton Dobrev avatar
    600 posts

    Posted 22 Jun Link to this post

    Hello Ignacio,

    Unfortunately, now there is an unplanned maintenance on all Telerik Platform tools and services. The team is working to do this as quickly as possible but at the current stage we cannot commit to a timeframe. 

    You can examine the information about the incident at our status page here and subscribe for notifications.

    Please accept our sincere apologies for any caused inconvenience.

    Regards,
    Anton Dobrev
    Progress Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. TomW
    TomW avatar
    3 posts
    Member since:
    Oct 2012

    Posted 22 Jun in reply to Anton Dobrev Link to this post

    Hi Anton

    Please can we have an update on this issue as we need to know what business continuity we need to implement.

     

    regards

     

    Tom Williams

    BCA Fleet Solutions.

  4. Boschi
    Boschi avatar
    9 posts
    Member since:
    Apr 2010

    Posted 22 Jun Link to this post

    Hello

    Status of down?

     

    URGENT! URGENT!

  5. Boschi
    Boschi avatar
    9 posts
    Member since:
    Apr 2010

    Posted 22 Jun in reply to Anton Dobrev Link to this post

    Hello

    Ho many time for restart the services?

     

  6. Overall
    Overall avatar
    6 posts
    Member since:
    Jan 2016

    Posted 22 Jun Link to this post

    Do you have any news about when it will be available again? The status page indicated in the first answer is not very helpful since it says nothing ...
  7. Mike
    Mike avatar
    1 posts
    Member since:
    Mar 2015

    Posted 22 Jun Link to this post

    Telerik subscribers deserve an update -- more transparency in this issue. Please post  an update.
  8. CONSTANTIN
    CONSTANTIN avatar
    4 posts
    Member since:
    Feb 2014

    Posted 22 Jun Link to this post

    Our apps are down for 10 hours now. Clients started calling as they can't access their data and we don't even have a timeframe to give them. We understand issues occur, but with something so big, we need to be better informed.
    This will result in ugly repercussions from our clients, and eventually on yours.
    Please provide some updates as to what to expect.
    Best regards!
  9. Anton Dobrev
    Admin
    Anton Dobrev avatar
    600 posts

    Posted 22 Jun Link to this post

    On behalf of the Progress Telerik Platform team we would like to offer our apologies for the delayed information update and the situation that occurred. 

    We posted additional information to the status page here that explains the situation with more details. We expect to post more and actual information in the upcoming hours, so please subscribe to the incident page for updates.

    We understand the impact this has for our customers - that is why the backend services (Data, Users, Notifications, etc.) which are used to run production apps are treated with greater priority. 

    This said, we would also like to assure you that we are working on getting all of our services up and running as soon as possible.

    Regards,
    Anton Dobrev
    Progress Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  10. Boschi
    Boschi avatar
    9 posts
    Member since:
    Apr 2010

    Posted 23 Jun Link to this post

    Please .. let us know what is happening !!
    We must give feedback to our customers!
    We have tens and dozens of phone calls!
    Our customers are beginning to ask for money for damage

    Give us a technical answer ... and above all, certain times! We have to decide what to do!

    The situation is really absurd!

  11. Boschi
    Boschi avatar
    9 posts
    Member since:
    Apr 2010

    Posted 23 Jun Link to this post

    Give us some information please!!!!!!

    The situation is most most critical! 

     

     

  12. Boschi
    Boschi avatar
    9 posts
    Member since:
    Apr 2010

    Posted 23 Jun Link to this post

    Hi everyone .. I created a facebook group for us telerik clients with problems.
    Who wants to participate here is the link
    At least we are confident about what to do!

    https://www.facebook.com/groups/160850804456969
  13. CONSTANTIN
    CONSTANTIN avatar
    4 posts
    Member since:
    Feb 2014

    Posted 23 Jun in reply to Anton Dobrev Link to this post

    Thanks for the update Anton.
    We subscribed to the incident event and hoping for full restoration of service soon.
    It seems that this one hit us all pretty bad.
    Best regards!
  14. Bulent
    Bulent avatar
    1 posts
    Member since:
    Jun 2014

    Posted 23 Jun Link to this post

    This outage showed that we shouldn't depend on Telerik anymore. We started to change our product life-cycle..
  15. Anton Dobrev
    Admin
    Anton Dobrev avatar
    600 posts

    Posted 23 Jun Link to this post

    Perhaps you have received a notification or checked the status page here.

    It is updated with more detailed information including an action plan and time-frames. 

    We are also grateful for all of the feedback from the activity in the community (which was already communicated to the management) and for your patience. 

    Please note that all official information will be posted to the status page. 

    Regards,
    Anton Dobrev
    Progress Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  16. Robert
    Robert avatar
    13 posts
    Member since:
    Mar 2015

    Posted 23 Jun Link to this post

    At least this has helped me find bugs in my code that relied on Telerik always being up.
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