Telerik Controls not loading correctly

4 posts, 0 answers
  1. Silviu
    Silviu avatar
    50 posts
    Member since:
    Feb 2015

    Posted 01 Dec 2015 Link to this post

    I am having serious issues with Telerik controls not loading on the page without multiple refreshes.

    Here is an example of how the HTML editor looks when it fails to load. This happens to pretty much all controls.

    Using version: Telerik_UI_for_ASP.NET_AJAX_2015_3_930_Dev

    No errors are being thrown on the server.

     

  2. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 04 Dec 2015 Link to this post

    Hi,

    The issue you are facing is really strange and in order to help you resolve it we need to replicate it first. Isolate the issue in a runnable project and send it to us so we can test it locally. Also specify if the problem persists in all browsers or can be observed in a specific one.

    Regards,
    Pavlina
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Silviu
    Silviu avatar
    50 posts
    Member since:
    Feb 2015

    Posted 04 Dec 2015 in reply to Pavlina Link to this post

    Hi Pavlina.

    Unfortunately are unable to modify the project as it references multiple data sources within our company and contains sensitive data.

    The web servers are on Azure VMs which use Azure load balancers. Seems like the issue comes from the load balancer as the site works better without it.

    Are you aware of any extra config needed for the project when running the site on a load balancer?

  5. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 04 Dec 2015 Link to this post

    Hi,

    For more information about deploying Telerik project to Azure you can refer to the article below:
    http://docs.telerik.com/devtools/aspnet-ajax/deployment/deploying-to-azure

    As pointed there when you upload from a location that is ahead of the time zone in which the Azure servers are located the AssemblyResourceLocator does not work correctly until the servers catch up to the local time in which you upload. Please make sure that this Is not the problem in your case.

    Additionally, you can try using CDN and see if this helps:
    http://docs.telerik.com/devtools/aspnet-ajax/controls/scriptmanager/cdn-support/overview


    Regards,
    Pavlina
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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