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I'm trying to open the Control Panel so I can upgrade my ASP.Net UI controls to the Q1 2015 release, but when I open the Control Panel, I'm getting the below error. I was able to use the Control Panel last Friday with no issues, even after it updated to the latest version, but not able to use it today. I can log into the Telerik site (obviously) and have confirmed that my license is valid, so that shouldn't be the problem. Any ideas what would be causing this?
Thanks!
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Application Version: 2015.2.225.3
Description: Application needs to close
Details:
Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationException: Getting view model failed. ---> Telerik.CommonInstaller.Application.Exceptions.ProductServiceException: Failed to create Products due to invalid product definition. ---> Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetPurchasedDownloads(String[] productCodes)
at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollectionPrivate()
at Telerik.CommonInstaller.Application.Services.ProductService.<GetControlPanelProductCollection>b__3()
at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollection()
at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.get_ProductsPageViewModel()
at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.GetViewModel[T](Object argument)
at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__4(Object sender, DoWorkEventArgs args)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__5(Object sender, RunWorkerCompletedEventArgs args)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
Thanks!
-------------------------------
Application Version: 2015.2.225.3
Description: Application needs to close
Details:
Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationException: Getting view model failed. ---> Telerik.CommonInstaller.Application.Exceptions.ProductServiceException: Failed to create Products due to invalid product definition. ---> Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetPurchasedDownloads(String[] productCodes)
at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollectionPrivate()
at Telerik.CommonInstaller.Application.Services.ProductService.<GetControlPanelProductCollection>b__3()
at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollection()
at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.get_ProductsPageViewModel()
at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.GetViewModel[T](Object argument)
at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__4(Object sender, DoWorkEventArgs args)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
--- End of inner exception stack trace ---
at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__5(Object sender, RunWorkerCompletedEventArgs args)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)