Telerik Control Panel Issue

2 posts, 0 answers
  1. Joshua
    Joshua avatar
    7 posts
    Member since:
    Jan 2012

    Posted 03 Mar 2015 Link to this post

    I'm trying to open the Control Panel so I can upgrade my ASP.Net UI controls to the Q1 2015 release, but when I open the Control Panel, I'm getting the below error. I was able to use the Control Panel last Friday with no issues, even after it updated to the latest version, but not able to use it today. I can log into the Telerik site (obviously) and have confirmed that my license is valid, so that shouldn't be the problem. Any ideas what would be causing this?

    Thanks!
    -------------------------------
    Application Version: 2015.2.225.3
    Description: Application needs to close
    Details:
    Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationException: Getting view model failed. ---> Telerik.CommonInstaller.Application.Exceptions.ProductServiceException: Failed to create Products due to invalid product definition. ---> Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceConnectivityException: Failed to connect to ProductVersionService. Retry attempts count: 1 ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.HandleConnectivityException(Exception e, Boolean isCritical, Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetPurchasedDownloads(String[] productCodes)
       at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollectionPrivate()
       at Telerik.CommonInstaller.Application.Services.ProductService.<GetControlPanelProductCollection>b__3()
       at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
       at Telerik.CommonInstaller.Application.Services.ProductService.GetControlPanelProductCollection()
       at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.get_ProductsPageViewModel()
       at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.GetViewModel[T](Object argument)
       at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__4(Object sender, DoWorkEventArgs args)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__5(Object sender, RunWorkerCompletedEventArgs args)
       at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
       at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
  2. Petar
    Admin
    Petar avatar
    219 posts

    Posted 04 Mar 2015 Link to this post

    Hello Joshua,

    Thank you for contacting us!

    The problem that you have encountered is due to an issue that we have just resolved. A new version of the Control Panel will be published shortly and you will be able to upgrade without hitting the issue in future.

    Please excuse the inconvenience caused. If you have any further questions I will be glad to help you.

    Regards,
    Petar
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
Back to Top