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TeamPulse stopped storing activity

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Pulseweb
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Pulseweb asked on 18 Jun 2015, 11:32 AM
TeamPulse stopped storing activity (there is no recent activity added to the table "Activity"). Does anybody know what could be the cause of that?

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Pulseweb
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answered on 18 Jun 2015, 11:51 AM
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Ivan
Telerik team
answered on 22 Jun 2015, 09:15 AM
Hi Pat,

The Activity table is populated by the TeamPulse Integration Service. Could you please check if the Integration Service is up an running? You can open Control Panel -> Administrative Tools -> Services and find TeamPulse Integration Service. If it is not started, please start it again.

If this is not helping, I would ask you to send us your Log files, so we could investigate this issue. They are usually located here: "C:\Program Files (x86)\Telerik\TeamPulse\Logs".

I'm looking forward for your answer.

Regards,
Ivan
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Pulseweb
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answered on 29 Jun 2015, 09:27 AM

Issue solved. TeamPulse stored history but could not show it because another service did not had access to the database anymore. Everything worked again after that was fixed.

 

Thanks for the help!

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Ivan
Telerik team
answered on 29 Jun 2015, 12:01 PM
Hi Pat,

I'm glad that the issue is solved.

Do not hesitate to contact us again if you have any other problems while using TeamPulse.

Regards,
Ivan
Telerik
 
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