First of all, thank you for the good words - we really appreciate it :)
As for editing tickets, it is better to post a followup with the correct information - this way a vital information that has already been present in the original text will not be missed in the edited post. It would also avoid confusion - a support officer could start working on the case and at one point, he will be presented with a different version of the content he initially started working with.
the Telerik team
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