Support Tickets

3 posts, 0 answers
  1. Ron Frick
    Ron Frick avatar
    28 posts
    Member since:
    Nov 2009

    Posted 12 Aug 2010 Link to this post

    It would be nice if you could edit your tickets after submitting.

    Just a thought, I know I sometimes want to change the wording of a problem I was having.

    You guys ROCK!!!

    Ron
  2. Georgi Tunev
    Admin
    Georgi Tunev avatar
    7207 posts

    Posted 17 Aug 2010 Link to this post

    Hi Ron,

    First of all,  thank you for the good words - we really appreciate it :)

    As for editing tickets, it is better to post a followup with the correct information - this way a vital information that has already been present in the original text will not be missed in the edited post. It would also avoid confusion - a support officer could start working on the case and at one point, he will be presented with a different version of the content he initially started working with. 



    Greetings,
    Georgi Tunev
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  3. Ron Frick
    Ron Frick avatar
    28 posts
    Member since:
    Nov 2009

    Posted 17 Aug 2010 Link to this post

    Makes perfect sense.  You guys have this stuff down to a science.  I can't say enough good things, after working with other components....you guys are the best. 

    Thanks again,

    Ron
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