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As far as I can see there is no way to get support for Icenium other than writing in the Forums. Icenium should have the same support ticket system as the other Telerik products (like for KendoUI).
Sometimes phone support might also be useful. Both these support options could be priced - the most important is that support is available.
Sometimes phone support might also be useful. Both these support options could be priced - the most important is that support is available.