Suddenly all my projects disappeared. Help!

9 posts, 1 answers
  1. Zheref
    Zheref avatar
    3 posts
    Member since:
    Aug 2013

    Posted 14 Aug 2013 Link to this post

    I dont know how but suddenly my projects doesnt appear in my account. Neither in Graphite nor Mist. I need help because I have important files over there and need them right now. This is urgent.
  2. Answer
    Steve
    Admin
    Steve avatar
    10941 posts

    Posted 14 Aug 2013 Link to this post

    Hi SERGIO,

    We've had some maintenance yesterday and you might have hit that exact time frame. We've just synced your account, so please login again and see whether your project is there.

    Please also check whether you have used the same credentials to login to Icenium - each login represents different account in the cloud server.

    If none of the above resolved the problem, can you let us know the name of your projects and the account you've used to create it?

    Regards,
    Steve
    Telerik

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  3. Zheref
    Zheref avatar
    3 posts
    Member since:
    Aug 2013

    Posted 14 Aug 2013 Link to this post

    Thanks so much.

    It appears now. I got too much scared.

    Where is it possible to know when is mainteinance going to be done?

    It would be good to know so that we avoid to work in that exact time frame as I did.

    Thanks so much for your help.
  4. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 14 Aug 2013 Link to this post

    Hi SERGIO,

    We currently have no automatic notification service that would notify users whenever servers might be inaccessible or we're under maintenance. This however is in our plans and we would introduce such service for subsequent version of the product.

    Please excuse us for the trouble!

    Regards,
    Steve
    Telerik

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  5. Maor
    Maor avatar
    50 posts
    Member since:
    Dec 2012

    Posted 15 Aug 2013 Link to this post

    my project are not disappeared only un accessibled. after confirm update i cant access some of my projects! why is that? it is realy important to  me that  you  guys will fix it .
  6. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 16 Aug 2013 Link to this post

    Hi Maor,

    Please share which are the projects you're having trouble accessing. Does that problem occur only under Graphite, have you tried Mist? Are there any errors inside the Graphite logs, do you receive any exceptions at all? Please send us the following logs:
    • Zip and attach files from %LOCALAPPDATA%\Telerik\BlackDragon\Logs folder
    • Logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it before launching Graphite and save the HTTP requests Graphite performs to disk. Save the sessions and attach it to this thread.

    Regards,
    Steve
    Telerik

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  7. Maor
    Maor avatar
    50 posts
    Member since:
    Dec 2012

    Posted 18 Aug 2013 Link to this post

    hi steve.
    thanks for the help.
     i use only icenium graphite.
    the project called "elections050513".
    no exception was thrown or mention at the log.
    only thing i do is to confirm msgbox that popped when i was try to enter the project. the message box said that icenium upgrade the environment and if i want to make the project to be adjust to new environment(or something like this).
      i have noticed that i can see the project thru version control and i have success in download it. 
    how do i attach the zip files if its not allowed as attached files?
    thanks for the help 
    maor
  8. Deyan Varchev
    Admin
    Deyan Varchev avatar
    150 posts

    Posted 21 Aug 2013 Link to this post

    Hi,

     Thanks for providing the details about your problem. It appears that you managed to include "cordova.js" file in your project. By default in Icenium this should not happen. The system provides the necessary cordova.ios.js and cordova.android.js files. Those are grouped under a virtual cordova.js folder. With the latest changes in Icenium the existence of such file in the project creates some problems when opening the project. This looks like a critical problem and we'll be fixing this behavior for the next release of Icenium.
     Until then you can get your project working by doing the following things:
    1. Export your project and save the zip file on your local hard disk.
    2. Extract the zip into a folder.
    3. Delete all cordova.* files (cordova.js, cordova.ios.js and cordova.android.js) from the folder you extracted the files.
    4. Open Graphite and create an new project from the "Blank" template. Use whatever name you find suitable.
    5. After the project is created delete all files except for "cordova.*" files.
    6. Go back to the folder you extracted the zip file and select everything (files and folders).
    7. Using the mouse drag and drop those into Graphite's project tree.

    After that you should not have any problems working with your project.

    Alternatively we can go to your project and apply the necessary changes (remove the cordova.js file) so that you can open it normally without having to go though the previously listed steps. If you'd like us to do so, please write us back. 

     I hope this will help you solve your problem and accept our deepest apologies for the inconvenience we've caused you.

    Regards,
    Deyan Varchev
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
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  9. Maor
    Maor avatar
    50 posts
    Member since:
    Dec 2012

    Posted 22 Aug 2013 Link to this post

    Thanks Deyan.
    this is exactly what i do in order to continue working with the project.
    hope you get this problem solved in the new release of icenium.
    regards,
    maor
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