Submenu doesn't reopen

[Luca B]

Hi,

I have a weird issue with the ribbon menus.

I have a ribbon configured in this way

<telerik:RadRibbonBar ID="RadRibbonBar1" runat="server">
                <Tabs>
                    <telerik:RibbonBarTab runat="server" Text="tab1">
                        <telerik:RibbonBarGroup Text="group1">
                            <Items>
                                <telerik:RibbonBarMenu Size="Large" Text="menu1">
                                    <Items>
                                        <telerik:RibbonBarMenuItem Text="submenu1">
                                            <Items>
                                                <telerik:RibbonBarMenuItem Text="item1"></telerik:RibbonBarMenuItem>
                                                <telerik:RibbonBarMenuItem Text="item2"></telerik:RibbonBarMenuItem>
                                            </Items>
                                        </telerik:RibbonBarMenuItem>
                                        <telerik:RibbonBarMenuItem Text="submenu2"></telerik:RibbonBarMenuItem>
                                    </Items>
                                </telerik:RibbonBarMenu>
                            </Items>
                        </telerik:RibbonBarGroup>
                    </telerik:RibbonBarTab>
                </Tabs>
            </telerik:RadRibbonBar>

- Click on the menu1 item, the menu opens

- Move the mouse over the submenu1 item, the submenu opens

- Now move the mouse over the submenu2 item, the previous submenu closes

- Move again the mouse over submenu1, the submenu DOESNT open anymore!

Tested on 2015.2.623.40 and 2015.2.623.45

Any idea on how to fix this?

Thanks

[Luca B]

Anyone?

It's weird because is so easily replicable...

[Ivan Danchev]

Hello Luca,

We can confirm that the RibbonBarMenuItem's dropdown not expanding correctly is a bug. It is now logged and will be fixed in one of our future releases. Please, accept our apologies for the any inconvenience it might have caused you.

You can track the bug's progress on our Feedback Portal and vote/rate it.

As a token of gratitude for reporting this issue I updated your Telerik Points.

Regards,
Ivan Danchev
Telerik

[Luca B]

Hi Ivan,

I do appreciate you opening the bug and all, but as you understand this is critical for anyone who wants to use the ribbon. It's not something you can do in any other way, it's a basic feature. And I do not expect anyone to vote it, as the ribbon is not a new control and no one spotted this issue until now.

So, can you please at least give me some hint on how to find a workaround for this? I have access to your source code, as part of my DevCraft subscription, but maybe it's just a matter of changing a variable in a script, something you can spot in a minute while it could take me hours.

Thanks

 

[Ivan Danchev]

Hello Luca,

I consulted the developers and the information I got is that fixing the issue is not as easy as changing a single variable and I am afraid do not have a workaround. Identifying and fixing it without breaking other functionality will take more time, however I want to reassure you that the lack of votes is not a stopping factor. A bug not having any votes or being related to an old control is just a subject of fixing like the other logged bugs.

Regards,
Ivan Danchev
Telerik

[Luca B]

Hi there,

as I suspected no one voted the issue, but I see its status has changed to "completed".

Does this mean that it is fixed and available in the newest release? 

Thanks

[Ivan Danchev]

Hello Luca,

Yes, the bug has been fixed and the RibbonBarMenu items expand correctly in the latest official version.

Regards,
Ivan Danchev
Telerik