Story - External files

4 posts, 0 answers
  1. Ola
    Ola avatar
    12 posts
    Member since:
    Nov 2010

    Posted 25 May 2011 Link to this post

    Hi,

    I've added a word document as an external resource to a story. This works fine, but when I open the story and try to download the document, it just opens a new tab and nothing else happens. I use IE9.

    /Ola
  2. Missing user
    Missing user avatar

    Posted 25 May 2011 Link to this post

    Hi Ola,

    I suspect your browser is blocking the download. Do you have another browser you could try?

    Also, which part of the attachment details are you clicking? If you click the "Icon" in the left most column, it will pass the open/save responsibilities to the browser. Clicking on the name of the attachment tries to force the browser to "download" it.

    And something you can try with Internet Explorer (which is pretty strict with respect to allowing downloads) is to ensure your security settings are as follows. Go to Internet Options > Security tab > Custom Level button..  Change the following settings and restart IE/TeamPulse:
    1. Downloads > Automatic prompting for file downloads > enabled
    2. Downloads > File download > enabled 
    3. Miscellaneous > Launching programs and  unsafe files > prompt [NOT enable)
    Regards,
    Greg
    the Telerik team
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  3. Ola
    Ola avatar
    12 posts
    Member since:
    Nov 2010

    Posted 26 May 2011 Link to this post

    Hi,

    I've tried download the file in Chrome, but with no success. I also checked the internet options in IE9, and I already had those settings. I've tried clicking both the icon and the text, the result is the same; a new tab with no content.

    /Ola
  4. Jordan
    Admin
    Jordan avatar
    123 posts

    Posted 31 May 2011 Link to this post

    Hi Ola,

    Unfortunately I couldn't reproduce it. Is it possible to send the word document that you have uploaded?

    All the best,
    Jordan
    the Telerik team
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