We are a premium customer and expected at least 24hr responses, apparently that is not the case. Submitted a support ticket over 24hrs ago and still no response. Uggghh! Is this a trend?
1 Answer, 1 is accepted
0
Dimo
Telerik team
answered on 20 Jul 2017, 02:23 PM
Hello Nick,
Please accept our apologies for the delay in responding. Support threads are handled on a first-come-first-served basis and the response time depends on the current load and capacity. We do realize such incidents are undesired and customers rely on timely replies from us to help you move forward.