simulator errors

8 posts, 0 answers
  1. Michael
    Michael avatar
    151 posts
    Member since:
    Jan 2012

    Posted 20 Feb 2014 Link to this post

    so far I've found 3 simulator errors with the newest kendo release:

    1) (already discussed elsewhere) footers are obscured below the bottom part of the screen.

    2) if you click on an embedded google map, it just kinda goes crazy. the map and the app itself will shift around simultaneously. the app frame seems to not know its proper boundaries. you can take a look for yourself.

    3) I have ajax calls running to services and sometimes they run perfectly fine on the devices, but in the simulator they return server (500) errors. I can't provide any details. It makes no sense, but thats whats happening.
  2. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 25 Feb 2014 Link to this post

    Hi Michael,

    Thank you for the feedback.

    Straight to the issues:
    1) This is already into our backlog for future implementation. The issue will be addressed in one of the upcoming releases.

    2), 3) Unfortunately, I was not able to reproduce these issues on our side. Is it possible for you to send us a sample project or give the exact steps in order to reproduce them locally? Also, about the ajax calls, can you clarify what is their expected behavior (e.g., getting data from data base, sending data to the server, etc...). 

    Thank you for the help in advance.

    Regards,
    Kaloyan
    Telerik
    Icenium is now Telerik AppBuilder, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
  3. Michael
    Michael avatar
    151 posts
    Member since:
    Jan 2012

    Posted 25 Feb 2014 in reply to Kaloyan Link to this post

    The ajax calls are mostly simple get requests. We pass a few parameters along and retrieve data. We have about 25 different ones, and one of them just doesn't work in the simulator. I can't imagine why not, since it runs fine on devices and is calling an almost identical service to one that works perfectly fine in the simulator.

    Its not too much of a problem, since it ultimately works - just kind of annoying for testing.
  4. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 28 Feb 2014 Link to this post

    Hi again Michael,

    Thank you for the clarification.

    We have logged this in our issue tracker and the development team will give it a look.

    Further, we may contact you again in this thread if we need more information about the issue or its behavior.

    I hope this works for you.

    P.S. You Telerik points have been updated accordingly for reporting a bug in our product.

    Regards,
    Kaloyan
    Telerik
    Icenium is now Telerik AppBuilder, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
  5. Borislav
    Admin
    Borislav avatar
    35 posts

    Posted 10 Mar 2014 Link to this post

    Hello Michael,

    We investigated the issue you reported but we need your help to clear it out.
    May I suggest a few things you can do to identify the problem:

    1. Debug the troubling Ajax call in the Simulator (debug in Simulator) by putting a breakpoint in the method where you are doing the error handling and check the http request's "responseText" member for additional info
    2. Use Fiddler to monitor the web traffic from Simulator and check whether the ajax web requests are OK. You can also record the web traffic and send it to us using Fiddler Cap.
    3. Check if the ajax calls are the same in the simulator and in the device. How to debug in Simulator and on device.

    Please let us know if you have a result from the steps above.

    Regards,
    Borislav
    Telerik
    Icenium is now Telerik AppBuilder, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
  6. Michael
    Michael avatar
    151 posts
    Member since:
    Jan 2012

    Posted 18 Mar 2014 in reply to Borislav Link to this post

    Okay, let me take a look and I'll get back to you.
  7. Michael
    Michael avatar
    151 posts
    Member since:
    Jan 2012

    Posted 19 Mar 2014 in reply to Borislav Link to this post

    I can not show you any of the urls on here for security reasons. If you create a private correspondence, I can send you screen shots and send you the detailed server response messages. Seems something to do with: "Object reference not set to an instance of an object".
  8. Michael
    Michael avatar
    151 posts
    Member since:
    Jan 2012

    Posted 19 Mar 2014 in reply to Michael Link to this post

    Never mind - good news. This bug is not a true bug. The issue was that the simulator has a default set of geolocation coordinates. For some reason, those specific coordinates crash one of our web services. The devices, of course, use a different set of coordinates and those values do not cause the service to crash. Mystery solved.
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