Silverlight stops Telerik TV from working

4 posts, 0 answers
  1. Saswtr
    Saswtr avatar
    1 posts
    Member since:
    Nov 2009

    Posted 31 Mar 2011 Link to this post

    Hi,

    I believe Silverlight 4 is stopping Telerik TV from working.  The "Telerik, deliver more than expected" intro will play and then it goes blank.  Everytime I uninstall Silverlight 4 from my Windows 7 64 bit computer the video will play.  I reinstall Silverlight and it stops working.  I uninstalled and re-installed twice just to make sure.

    Thanks in advance
  2. Filip
    Admin
    Filip avatar
    38 posts

    Posted 04 Apr 2011 Link to this post

    Hello Corey Bock,

    Thank you for contacting us.

    We couldn't  reproduce your problem. Can you please provide more specific information that led to the problem.

    We would also suggest that you install the very latest version of Silverlight. You can find it here.

    Regards,
    Filip Slanchev
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Saswtr
    Saswtr avatar
    1 posts
    Member since:
    Nov 2009

    Posted 06 Apr 2011 Link to this post

    Filip,

    Why can I watch the first video, What's New in Q1 2011, in the "Series: What's New in Q1 2011 Webinars" but I cannot watch any of the other videos in the series?  What is the difference in how the videos are presented?  Why when I uninstall Silverlight do they all work?

    Corey
  4. Emil
    Admin
    Emil avatar
    2 posts

    Posted 07 Apr 2011 Link to this post

    Hi Corey,

    We are deeply sorry, about the caused inconvenience. 
    We will go deeper into investigating your problem. Our plans are for a serous refactoring of TelerikTV site sometime next month and hopefully your problem will be solved then. To answer your question - there is nothing specific in presenting this particular videos, they are stream the same way as the "What's New in Q1 2011" video

    Meanwhile, any additional information about what cased your problem will be really appreciated. For example, what browser do you use? Do you experience this issue on more than one machine? If you have some other information that you think is relevant to your problem - please, send it to us.

    As a workaround to your problem I would suggest to download a copy of the video in interest. You can find a link in the "Related Downloads" tab, just below the Silverlight player.

    Once again take our apologies and thanks for choosing our products. I am assigning you 500 Telerik points for this report.

    Regards,
    Emil Tabakov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
Back to Top