Setup failing (2011 Q1)

26 posts, 1 answers
  1. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    I'm trying to install Telerik ASP.NET 2011 Q1 and it's failing. 

    First download installation log: http://dl.dropbox.com/u/1929707/Telerik.Web.UI_2011_1_315_Dev.msi.log
    Second download installation log: http://dl.dropbox.com/u/1929707/Telerik.Web.UI_2011_1_315_Dev%20%281%29.msi.log

    Thanks,
    Daryl
  2. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 16 Mar 2011 Link to this post

    Hi Daryl,

    For some reason the documentation setup failed on your side. The workaround is to run the setup in custom mode and deselect the local documentation from installation.

    As we didn't have the error locally, I would love to understand more about the problem and hopefully fix it as early as possible. Do you have Visual Studio 2010? Do you have SP1 applied?

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
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  4. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    Hi Erjan,

    Thank you for your reply, I have both VS 2008 and VS 2010 SP 1 installed.
  5. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 16 Mar 2011 Link to this post

    Hi Daryl,

    We're investigating the error now.
    Can you help me some more? Did you have the help content library initialized?

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
  6. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    Hi Erjan,

    No, it wasn't open, however it's the only help library(RadControls for ASP.NET AJAX Q3 2010 SP2 Documentation) I have pinned in my start menu (I doubt it could affect the installation though).

    Edit: removed pinned shortcut and it (as expected) didn't work.

    Regards,
    Daryl
  7. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 16 Mar 2011 Link to this post

    Hi Daryl,

    No, this should not be the problem. The Q3 2010 documentation was targeting MSHelp2, while the new one targets MSHelp3.

    Can you check the Application Logs in the system Event Viewer for a recent error (during the RadControls installation)? Can you send me the errors?

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
  8. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    Hi Erjan,

    Is this what you need? http://dl.dropbox.com/u/1929707/installation-events.evtx

    Thanks,
    Daryl
  9. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 16 Mar 2011 Link to this post

    Hi Daryl,

    Indeed, that was very useful! It seems that for some reason the User Account Control has prevented the documentation setup, though we've tried preventing that. We're working on reproducing the problem now and we will do our best to have a fix or a workaround posted here asap.

    P.S. Please, find your Telerik account updated for the help!

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
  10. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    Hi Erjan,

    Thank you for your help, I'll wait for the fix then :).

    Regards,
    Daryl
  11. Answer
    Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 16 Mar 2011 Link to this post

    Hi Daryl,

    It occurs that the implementation of a fix might need some more time. In the meantime, here are the two workarounds:

    Workaround1:
    1. Ensure you have the documentation library store set up
      (Visual Studio 2010 -> Help -> Manage Help Settings)
    2. Run the RadControls installer

    Workaround2:
    1. Start a Command Prompt as administrator
    2. Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
    3. Run the following command:
      msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt

    Update:
       Another reason for the documentation deployment to fail was discovered. It is the lack of the Root Certificates (shipped with (KB931125)). Having that, please, check if you have the latest Windows Updates installed (as explained in the MS Help 3 documentation deployment issues blog post.

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
  12. Alan
    Alan avatar
    107 posts
    Member since:
    Oct 2010

    Posted 16 Mar 2011 Link to this post

    Hi Erjan,

    Great, I used workaround2 and it worked perfectly.

    Many thanks,
    Daryl
  13. John
    John avatar
    5 posts
    Member since:
    Jul 2012

    Posted 16 Mar 2011 Link to this post

    I had to use workaround2 as well.  thanks for posting this info.
  14. Michael
    Michael avatar
    84 posts
    Member since:
    May 2008

    Posted 16 Mar 2011 Link to this post

    I too had the same issue and Workaround2 worked for me.
  15. Nathan Wykes
    Nathan Wykes avatar
    3 posts
    Member since:
    Aug 2009

    Posted 16 Mar 2011 Link to this post

    Workaround 1 worked in my case.
  16. Wolfshund
    Wolfshund avatar
    50 posts
    Member since:
    Feb 2007

    Posted 17 Mar 2011 Link to this post

    Hi Erjan,

    in my case none of the 2 workarounds do work. Is there a way to install the documentation itself and what is the install location?

    Kind regards,
    Joerg
  17. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 17 Mar 2011 Link to this post

    Hi Joerg,

    Can you open a separate support ticket, run the installer with logging enabled and send us the log? It could be a different error happening on your side.

    Please, use the steps in Workaround 2 to run the installer with logging enabled:
    1. Start a Command Prompt as administrator
    2. Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
    3. Run the following command:
      msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt

    Kind regards,
    Erjan Gavalji
    the Telerik team
    Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and book your seat for a walk through all the exciting stuff we ship with the new release!
  18. zAxis
    zAxis avatar
    13 posts
    Member since:
    Aug 2010

    Posted 17 Mar 2011 Link to this post

    I had this issue pop up on a couple of machines and tracked the problem down to the logged on user not having permissions to the "C:\ProgramData\Microsoft\HelpLibrary" directory.  Once the user was added, setup was successful.
  19. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 17 Mar 2011 Link to this post

    Hi zAxis,

    Thanks indeed for the tip! This is a valid approach too.

    By the way, I'm glad to say we already fixed the problem and the next releases won't have it. We'll upload an internal build with an MSI as well.

    Best regards,
    Erjan Gavalji
    the Telerik team
  20. Chris
    Chris avatar
    1 posts
    Member since:
    Mar 2011

    Posted 23 Mar 2011 Link to this post

    Your suggested workaround appears to resolve my install issue too.  I'm using VS 2010 Ultimate (Version 10.0.30319.1 RTMRel)

    ... More specifically workaround 2
  21. Logisz
    Logisz avatar
    2 posts
    Member since:
    Mar 2009

    Posted 26 Apr 2011 Link to this post

    Same problem here. But deselecting the DOCUMENTATION during the installation did the trick...
  22. frank
    frank avatar
    2 posts
    Member since:
    May 2011

    Posted 27 May 2011 Link to this post

    Installing Telerik.Web.UI_2011_1_519_Trial.zip  failed.

    I have KB931125 updated.

    also followed the workaround 2 failed again.
    some logs:

    MSI (s) (A0:98) [15:48:17:794]: Note: 1: 1722 2: InstallHelp 3: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\ 4: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
    MSI (s) (A0:98) [15:48:17:794]: Note: 1: 2205 2:  3: Error
    MSI (s) (A0:98) [15:48:17:794]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
    Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action InstallHelp, location: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\, command: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
    MSI (s) (A0:98) [15:59:26:374]: Note: 1: 2205 2:  3: Error
    MSI (s) (A0:98) [15:59:26:374]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (A0:98) [15:59:26:374]: Product: Telerik RadControls for ASP.NET AJAX Q1 2011 SP2 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action InstallHelp, location: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\, command: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
  23. frank
    frank avatar
    2 posts
    Member since:
    May 2011

    Posted 27 May 2011 Link to this post

    If  deselect the DOCUMENTATION during the installation, it works.
  24. jbanks27
    jbanks27 avatar
    1 posts
    Member since:
    Feb 2007

    Posted 26 Sep 2011 Link to this post

    I am having the same problem on ASP.NET Ajax Q2 2011 SP1.  I have found that the problem centers on the documentation / help library merge.  My help files are not located on C:\ProgramData\ but are located on D:\ProgramData\.  When the installation attempts to run the publish / help merge, it fails and rolls back.

    Is there any way to specify where the help library is actually located at?
  25. Andrey
    Admin
    Andrey avatar
    244 posts

    Posted 27 Sep 2011 Link to this post

    Hi,

    Our installation package does not rely on knowing where the help library is located as it uses a the HelpLibManager.exe command-line tool for deployment.

    Although I have no idea what the cause for the failure is on your system, we have identified a corrupt help library as a common cause for failure on a number of customers' systems. The issue was resolved by performing the following steps:
    1. Open C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe.config
    2. Set the FirstTimeRun value to True
    3. Open the "Help Library Manager" (in Visual Studio 2010, Help -> Manage Help Settings)
    4. Select Choose online or local helpSelect I want to use local help
    5. Try viewing the VS 2010 Help (Help -> View Help)

    Let me know if that helps.

    Best wishes,
    Andrey
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  26. Logisz
    Logisz avatar
    2 posts
    Member since:
    Mar 2009

    Posted 22 Aug 2012 Link to this post

    Never run the helpmanager before (did it now) and will try if it's working with the next release.
  27. Chavdar Dimitrov
    Admin
    Chavdar Dimitrov avatar
    104 posts

    Posted 22 Aug 2012 Link to this post

    Hi Frank,

    Thanks for writing.

    Do not hesitate to come back to us if this does not help.

    Regards,
    Chavdar,
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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