Setup error

2 posts, 0 answers
  1. Yael Dwir
    Yael Dwir avatar
    4 posts
    Member since:
    Feb 2010

    Posted 05 Oct 2010 Link to this post


    I get an error during Telerik RadControls for ajax Q2 2010 SP2 setup:

    "Error writing to file:  Verify that you have access to that directory"

    then i press retry and i get this:

    "The installer has encountered an unexpected error installing this package.
    this may indicate a problem with this package. the error code is 2350."

    thanks for the help.
  2. Biliana Ficheva
    Biliana Ficheva avatar
    99 posts

    Posted 05 Oct 2010 Link to this post

    Hello Yael,

    A possible reason could be a corruption of the msi file during download, which could be solved by redownloading it.

    If that is not the case, could you start the installation with logging enabled and send us the log file.
    Here are the steps:

    • open a Command Prompt;
    • navigate to the Telerik.Web.UI_2010_2_929_Dev installer directory;
    • execute the following command msiexec /i Telerik.Web.UI_2010_2_929_Dev.msi /limev Telerik.Web.UI.Installer.log
    • proceed with the installation and wait until it finishes.

    You can then open a formal support ticket and send us the produced Telerik.Web.UI.Installer.log file.

    I look forward your reply.

    Kind regards,
    the Telerik team
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