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Session Time Out (Another Thread)

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Chris
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Chris asked on 17 Nov 2015, 06:37 PM

Hello everyone.

 

We have a web application application running Telerik Reporting.  Our session timeout is set to 20 minutes in the web.config file.  However, if the user does not interact with the page (i.e. they are reading the report) and then attempt to scroll down after about 60 seconds, they get:  "Session has expired. Please, refresh the page." in the report window.  This is a consistent problem and adjusting the session timeout in the web.config does not appear to have any effect.

 Can someone point me in the right direction?

 I appreciate your time in advance!

Chris

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Stef
Telerik team
answered on 19 Nov 2015, 02:16 PM
Hello Chris,

Please check the Report is unavailable or session has expired error message KB article and test the suggested solutions. Make the session cookieless or test switching to out-proc session state mode in case the application is hosted in a web farm.


I hope this information is helpful.

Regards,
Stef
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