SELECT button needs multiple clicks in IE8

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19 posts, 0 answers
  1. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 28 Jul 2009 Link to this post

    Hi

    I realise there has been a lot of forum traffic on this in the last year or so, with earlier
    version of the controls and of IE, but I haven't seen an apropriate solution...

    I am using Q2 2009 production release and my problem is with IE8;  it seems to require
    at least three quick clicks on the select button to get the dialog box box to open. 

    Firefox and Safari browsers are OK. I have not tested Opera.

    It is the same behavior on my local machine (windows Vista, IIS7) and on the remote server
    (Windows Server 2003, IIS 6)

    As noticed by other contributors, if I set EnableFileInputSkinning = false, it works OK in IE 8,
    but the button of course then does not match the rest, so that is not really a solution.

    What do you suggest?

    Thanks

    Clive

    P.S  I get the same (in)action when I try to browse for an avatar in my Telerik account on this site
    IE 8 version is 8.06.001

  2. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 28 Jul 2009 Link to this post

    Hi

    I can add another observation from my further attempt to upload an avatar, which may give a clue..

    When I click the select button on the Upload avatar page in 'Your Account', there is a momentary
    flash of a dotted box which is not around the button but displaced to the left, and only just overlaps the button.

    If I then later click within where the dotted area previously appeared, it opens the dialog box
    immediately. (I am not sure how consistent this is)

    Anyway, it seems IE has the wrong idea of where the button is.

    thanks

    Clive
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  4. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 31 Jul 2009 Link to this post

    Hi Clive,

    We tried to reproduce the reported issue, but to no avail. We tried on our online demos and in the clients profile (change avatar function), but the browse window always open on the first click. In addition, we are not able to see any dotted area around the 'Select' button. Could you please provide details on the exact IE version that you use? Any extensions?

    Regards,
    Paul
    the Telerik team

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  5. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 31 Jul 2009 Link to this post

    Hi

    I am using version 8.0.6001.18813 with no extensions that I know off.
    I can get around the problem with avatar upload  by going into tools > compatibility view settings
    and adding Telerik to my list of sites to use compatibilty (IE7?) settings, and then it is OK.

    But that doesn't solve the problem for the average user who will not be going into
    compatibility settings

    Thanks

    Clive


  6. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 01 Aug 2009 Link to this post

    Update:

    in my particular case, on the page on which I have the upload control I have
    now added in the head tag:

    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> 
     
     
    This gets round the immediate issue, as  I don't have a grid on this page, which prefers
    IE8 standards mode it seems.

    thanks

    Clive
  7. Genady Sergeev
    Admin
    Genady Sergeev avatar
    1596 posts

    Posted 03 Aug 2009 Link to this post

    Hello Clive Hoggar,

    The forums use old version of the RadUpload (Q3) 2008, which does not support IE8. We are sorry for the inconvenience.

    With regard to your original question, we have done some additional fixes on the RadUpload select button (IE) after the Q2 release. These fixes are going to be included in the next service pack. However, you can check them even now, using the latest internal build.

    Regards,
    Genady Sergeev
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Check out the tips for optimizing your support resource searches.
  8. Rowen
    Rowen avatar
    13 posts
    Member since:
    Aug 2008

    Posted 25 Aug 2009 Link to this post

    Hi,

    We are also having problems with the radupload select button in IE8. When do you expect the next service pack to be released?

    Regards,

    Rowen
  9. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 27 Aug 2009 Link to this post

    Hello Rowen,

    SP1 was released a couple of hours ago (version 2009.2.826); you can download it from the Downloads section in your profile.

    All the best,
    Paul
    the Telerik team

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  10. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 13 Oct 2009 Link to this post

    Hi

    What is the process for installation of 2009.2.826 after download?
    I already have the Q2 2009 release installed and I am using Visual Studio 2008 9.0.30729.1 SP

    thanks

    Clive
  11. Veselin Vasilev
    Admin
    Veselin Vasilev avatar
    2992 posts

    Posted 15 Oct 2009 Link to this post

    Hello Clive Hoggar,

    You can check this KB article.
    I suggest that you wait a day because we are releasing the Q3 2009 Beta version later today or tomorrow.

    Regards,
    Veselin Vasilev
    the Telerik team

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  12. GP
    GP avatar
    58 posts
    Member since:
    Oct 2009

    Posted 04 Feb 2011 Link to this post

    I am using IE 8.0.7600.16385, and Telerik for ASP.net AJAX version 2010.3.1317.40.  I have noticed that it sometimes take 2 to three clicks on the select button before the dialog button opens.

    This feature works fine in Chrome and Firefox, but I am still having issues with the Upload in Internet Explorer.

    Here is my code:
    <telerik:RadUpload ID="RadAsyncUpload1" runat="server"
            ControlObjectsVisibility="None" MaxFileInputsCount="1" Skin="WebBlue"
            TargetFolder="~/Login/Admin" AllowedFileExtensions=".xls,.xlsx" >
    </telerik:RadUpload>


    Is there another property I need to set?

    Thanks!
  13. Dimitar Terziev
    Admin
    Dimitar Terziev avatar
    1266 posts

    Posted 10 Feb 2011 Link to this post

    Hello,

    The problem your are experiencing is due to a known problem , which will be fixed in the next upcoming Q release. As you have noticed , it is only reproducing under IE , and unfortunately there is no valid workaround for it.

    Regards,
    Dimitar Terziev
    the Telerik team
    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  14. Guy
    Guy avatar
    49 posts
    Member since:
    Oct 2007

    Posted 20 Jan 2012 Link to this post

    Has this ever been fixed?

    we have government based clients on IE 8.0.6001.18702 who are experiencing this issue - how are we expected to get our product working again without replacing the telerik control with another product?
  15. GP
    GP avatar
    58 posts
    Member since:
    Oct 2009

    Posted 20 Jan 2012 Link to this post

    Hi, Guy.  What version of telerik are you using?
  16. Guy
    Guy avatar
    49 posts
    Member since:
    Oct 2007

    Posted 20 Jan 2012 Link to this post

    Hi,

    This happens in the 2 following versions....

     2011.3.1305.35 / 40

    and 

     2010.2.929.35 / 40
  17. GP
    GP avatar
    58 posts
    Member since:
    Oct 2009

    Posted 20 Jan 2012 Link to this post

    I'm using 2011.1.315.40, and it is working ok with IE8 and IE9.  A coworker of mine is using the asynch uploader, and hasn't heard any issues.  He's using the latest release, but that's with the asynch uploader.

    (I haven't updated because I am weeks away from a major release, and don't want to risk breaking something that near to date.)

    You can still download the version I mentioned from the Telerik download center.  See if that helps fix your issues.  I know it's quite a few releases back, but if it helps...
  18. Guy
    Guy avatar
    49 posts
    Member since:
    Oct 2007

    Posted 20 Jan 2012 Link to this post

    getting stuck on a specific older version of the controls isnt really going to help matters, but thanks for the input.
  19. Dimitar Terziev
    Admin
    Dimitar Terziev avatar
    1266 posts

    Posted 25 Jan 2012 Link to this post

    Hi Guy,

    Could you please check whether you experience this problem on our online demos?

    Greetings,
    Dimitar Terziev
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  20. Guy
    Guy avatar
    49 posts
    Member since:
    Oct 2007

    Posted 25 Jan 2012 Link to this post

    Hi,

    We fixed the problem by adding the following....

    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />


    This did not work at first due to the fact that i was using IETester to verify my results - which is clearly a broken product.
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