Secret

2 posts, 0 answers
  1. Daniel Plomp
    Daniel Plomp avatar
    130 posts
    Member since:
    Feb 2004

    Posted 09 Feb 2007 Link to this post

    Hello telerik,

    I just have a question: what is the secret of such a good support system?
    Is it the the ticket-system? Then you should sell it as a product :)
    Is it the people who work for the company? Then they have a big heart for Telerik...

    I was just wondering why some software companies (or others) are just so un-friendly and let you wait such long times...

    Well, just letting you know that you are a fine - full of support - company.

    Any others who have good tips for setting up a good support service?

    Daniel
  2. Vassil
    Admin
    Vassil avatar
    66 posts

    Posted 12 Feb 2007 Link to this post

    Hi Daniel,

    Everything comes from the heart:) We love our work and we have always had a genuine desire to help customers.

    Good software can facilitate things, however, it can't change you. If you don't think customers and their problems matter, then no software can make a difference. If you rely only on the software features to make you good at what you do it's like relying on Microsoft Word features to win you a Nobel for Literature:)

    Nick
    the telerik team
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