Searching is not efficient!

9 posts, 0 answers
  1. Al
    Al avatar
    5 posts
    Member since:
    Feb 2008

    Posted 24 Feb 2008 Link to this post

    It seems to me that the forum search includes the menu as part of the content to be searched. If I seek info on RadToolTip it returns every page in the forum since it finds it in the menu of every page.

    This is very frustrating and is likely bloating your forum since many people post questions that would otherwise be located with a simple search.

    I have been testing your new Prometheus suite and find it exhaustive due to this issue. I must spend 80% more time to find the answers I seek. Once in full production, this will cost me money and possibly lead me to drop your tool set as a result. I should be able to search on RadToolTip and return nothing but posts that actually contain the word RadToolTip.
  2. Mostafa Anoosheh
    Mostafa Anoosheh avatar
    462 posts
    Member since:
    Nov 2005

    Posted 24 Feb 2008 Link to this post

    Hello,
    I prevously post a suggestion to resolve this problem adding keywords to forum posts but not interested yet .

    Best regards
    Mostafa Anoosheh
  3. Natalie Farah
    Admin
    Natalie Farah avatar
    170 posts

    Posted 25 Feb 2008 Link to this post

    Hello,

    We are aware of the issue with the forums search that you mention and are currently working on it. Although the menu is included in the search results description, the title and content of the forum posts are with a higher priority and in your example the threads in the RadToolTip forum are displayed first.

    Thank you in advance for the patience and understanding.

    Sincerely yours,
    Natalie Farah
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  4. TonyG
    TonyG avatar
    239 posts
    Member since:
    Feb 2006

    Posted 16 Jun 2008 Link to this post

    It's been about 4 months and it doesn't look like there's improvement in this area.  When we search for "foo", we get a list of every forum posting that includes the text "foo", but we see the Subject of the posting followed by this text for every single hit:
    telerik. Products: RadControls for ASP.NET AJAX: Overview; Included controls:
    RadAjax; RadCalendar; RadChart; RadColorPicker; RadComboBox; ...


    That's not helpful. It would be much more helpful to see the keywork with some number of characters before and after it in context. Otherwiser we spend a lot more time hunting for information than coding, and that's not good for any of us.

    Thanks.
  5. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 26 Jun 2008 Link to this post

    Hi Tony,

    Thanks for the feedback and suggestions. Unfortunately, fixing that inconvenient behavior is not that simple. Still, please note that we are currently working on the next version of telerik.com and your feedback will be taken into consideration.

    Sincerely yours,
    Paul
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  6. John Gartee
    John Gartee avatar
    7 posts
    Member since:
    Mar 2004

    Posted 13 Aug 2008 Link to this post

    Given the time that folks have had to wait and the severity of the problem, I would assume that adding some semblance of keywords to a select statement actually "would be that simple". 

    While I like the controls, they are not what I would call overly-documented and being able to fine-tune a search would save hours of a developer's time.  I hate to think of all of the times where I assumed the answer was probably in the forums but simply wasn't worth the time and trouble to dig it out -- so we used alternative controls where we COULD find the answers we needed.  I'm paying, one way or another, for the extra time it takes to search for an answer in the forums.

    Please reconsider your position...those of us who pay the licensing fees consider this to be a very big deal...probably more so than the next set of snappy new features that are being developed.  If we can't use what's there now, how can new features hold any real interest?
  7. TonyG
    TonyG avatar
    239 posts
    Member since:
    Feb 2006

    Posted 13 Aug 2008 Link to this post

    Not to beat the topic into the ground, but I still see this as being an important but seemingly dead topic.

    I came back to Telerik Q1 2008 after a long lack of exposure to the product. After immersing myself in the details I was encountering a lot of little issues between usability, bugs, and documentation errors and omissions.  Whenever I had an issue, I researched it on my own with the docs, came here for further assistance, and continued the cycle.

    It takes too much time to go through this forum and filter old from new, accurate from supposition, valuable from useless.  Now add to that the time it takes to implement a solution found here.  In some cases we find an issue is a known bug, and may or may not be fixed, soon or ever. In other cases, achieving results is possible after performing some non-intuitive voodoo - which may or may not apply to the specific release we happen to be using.

    The end result is that this wonderful software imposes an expense in lost time which is much larger than any purchase cost.  After getting our clients excited about Telerik we have now lost two clients who couldn't wait for the extensive development cycle required to produce production-quality results.  (Ironic for a product called RAD.)  Don't get me wrong, I love the potential of this software and everything it represents, but the time required to become intimately familiar with each of the components in this amazing library is simply too great for a small business where Time=Money.  If we are spending our time deep in the soul of tools - or in a difficult to navigate forum more specifically - then we aren't making money with our own solutions.

    Why the long catharsis?  Because I wanted to take time now to explain to Telerik why my lost time means lost sales for all of us - and I believe my experience is similar to that of many other developers.  When it works, your software is the best in the industry, and this is why I keep coming back.  When it doesn't work, because we can't figure it out, because specific functionality isn't there, or because of a bug, the notion of "rapid" development with this tool is laughable.  If it takes several hours to days to figure out a problem - due in large part to a poorly organized forum, then all of the great engineering that goes into this software becomes questionable: Is it really worth it?

    Please fix this forum.  Forums are not rocket science.  Search engines are available everywhere.  You have great rendering tools.  This is inexcusable.  A disfunctional forum (and the silly issue that we're talking about here with displaying message text rather than hard-coded product information) tells me there is a bug in company management - it's not a software problem.
  8. Mostafa Anoosheh
    Mostafa Anoosheh avatar
    462 posts
    Member since:
    Nov 2005

    Posted 14 Aug 2008 Link to this post

    Hello,
    I want to vote again for this post.
    Search efficientcy is one of  big Telerik.com weaknesses.


    Best regards
    Mostafa
  9. UIdev
    UIdev avatar
    74 posts
    Member since:
    Mar 2007

    Posted 06 Nov 2008 Link to this post

    "...please note that we are currently working on the next version of telerik.com and your feedback will be taken into consideration."

    Okay, the next version of telerik.com is out and looks wonderful!  But this issue still hasn't been resolved.  The forums are such a valuable community resource for development with Telerik controls... I sure wish the search results would be better :)  I don't know how complicated it would be to achieve this, but it is becoming more and more needed as the forums grow bigger and your product line grows!  I hope you guys can do something about it :)
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