scrolling with keyboard is not supported in mac

4 posts, 0 answers
  1. rashmi
    rashmi avatar
    6 posts
    Member since:
    Aug 2011

    Posted 02 Mar 2012 Link to this post

    I am having control structure similar to outlook. I am facing an issue, reading pane is having scroll bars, but on mac scroll bar isn't working with keyboard up and down arrow keys.

    The issue is present on the webmail demo as well. (refer http://demos.telerik.com/aspnet-ajax/webmail/)

    please let me know if there is any workaround to make it working on mac safari.

  2. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 07 Mar 2012 Link to this post

    Hi Rashmi,

    I tried to reproduce the problem but to no avail. I have prepared a video demonstrating my test. Could you please see if I am missing something?
    http://screencast.com/t/oLswtByo

    Also, under which version of MacOS and Safari do you experience this issue?

    Regards,
    Dobromir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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  4. rashmi
    rashmi avatar
    6 posts
    Member since:
    Aug 2011

    Posted 07 Mar 2012 Link to this post

    I am using mac 10.6.2. Safari version: 4.0.3.
  5. Slav
    Admin
    Slav avatar
    1355 posts

    Posted 12 Mar 2012 Link to this post

    Hi Rashmi,

    We tested this scenario on multiple machines, but we are still unable to reproduce your problem. Please update your instance of Safari to the latest version and check if there are corrupted plugins that are causing the issue at hand.

    I would suggest also checking again the screen capture that Dobromir attached in order to verify if the steps for reproducing the problem are followed correctly.

    All the best,
    Slav
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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