Upgrade Files Location:
Troubleshooter Wizard v. 220.127.116.11
Backup/Restore Wizard v. 18.104.22.168
Database Assistant Wizard v. 22.214.171.124
Sync Assistant Wizard v. 126.96.36.199
Scheduled Task Wizard v. 188.8.131.52
I attached a snapshot of the 'about' section of the ScheduleVIEW we use. I also pasted the information above that is in the scroll screen of the 'about' section of ScheduleVIEW. I attached a picture of the screen as it freezes. You will notice the dialog box in the upper left corner that appears and the mouse just spins and the screen turns (kind of) transparent.
I am not completely certain what you are asking me about in regards to more information. I have only been using this program for the past 3 weeks. My employer has used it for years without ever encountering this problem. I did not have a problem scheduling this pt previous to this glitch that happened yesterday. I hope what I am providing you is more helpful. I am not sure how exactly to isolate the issue in a sample project. If you can give instructions as to how to accomplish this I would be more than happy to.
I did try a few things to try to pinpoint exactly what is causing this particular pt to freeze while scheduling. We have 2 providers in ScheduleVIEW. When I try to schedule this pt with the our first provider (not his default provider) I can schedule his appt. When I try to schedule him to our second provider (his usual provider) it freezes. I then tried to see if this was specifically for his default appointment type. For our first provider I can schedule him for any type of service. However, for the second provider I cannot schedule him for any type of service without ScheduleVIEW freezing.
I appreciate any further help you can provide.