Thank you for sending the capture of the error.
This is a problem connecting the recorder to the browser. Did you have an older version of the product installed before? The installer should take care of detecting the old version but it may not detect a too outdated version for example allowing installation of the new version side by side with the older. If so please uninstall both versions and install the new one only.
Also make sure the IE add-ons are installed and running. If so you can try disabling the other add-ons except ours:
- WebUI TestStudio Recorder
- WebAii Test Execution Extension
to check if there is no any conflict with another add-on. 'Discuss' Add On may need to remain enabled as well.
Finally there is also another reason for such problem in XP we found recently. What we found is that the shortcut that launches the tool can somehow be set to start in compatibility mode. Could you please check it and let us know if that is the case on your end as well? You get to it by right clicking on the shortcut and selecting Properties. The checkbox should be unchecked allowing it to run normally on XP. You can find a screenshot of the compatibility setting UI here
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