Thank you for raising this issue.
You are correct. Your ticket should have been answered in 24 hours' time. We've become aware of a mismatch between our support ticketing system, and the customers' subscription types. This issue will be corrected and the response time of bug reports will be according to the subscription type.
I received your attachments in the ticket thread. You will receive an answer as soon as possible.
All the best,
the Telerik team