Response time

3 posts, 1 answers
  1. Tinus
    Tinus avatar
    23 posts
    Member since:
    Jun 2012

    Posted 13 Jun 2008 Link to this post

    Two days ago I submitted a bug report but still got NO RESPONSE!
    Why do I pay for a product with Gold support and a guaranteed response time of 24h?

    Regards
    Martin
  2. Answer
    Nikolay
    Admin
    Nikolay avatar
    1803 posts

    Posted 13 Jun 2008 Link to this post

    Hi Tinus,

    Thank you for raising this issue.

    You are correct. Your ticket should have been answered in 24 hours' time. We've become aware of a mismatch between our support ticketing system, and the customers' subscription types. This issue will be corrected and the response time of bug reports will be according to the subscription type.

    I received your attachments in the ticket thread. You will receive an answer as soon as possible.

    All the best,
    Nikolay
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  3. UI for WinForms is Visual Studio 2017 Ready
  4. Tinus
    Tinus avatar
    23 posts
    Member since:
    Jun 2012

    Posted 13 Jun 2008 Link to this post

    Thanks.

    Martin
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