resetting fetures and counters

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  1. Guest
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    506 posts
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    Feb 2012

    Posted 31 Aug 2011 Link to this post

    Hi We are currently integrating your product into our system, while doing so some of our developers made a few mistakes that caused our account to be blocked for logging (mainly tracking every exception in an application and recreating sessions in the same application over and over again). The product we are developing is far from production and the fact that tracking is currently blocked prevents us from continuing the integration of the product into our system. In order for us to be able to complete our task I would like to kindly ask from you to unlock our account so development can continue. Thanks Yuval Hinski R&D Director Top Image Systems(tm) 
  2. Guest
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    506 posts
    Member since:
    Feb 2012

    Posted 31 Aug 2011 Link to this post

    Hi Yuval, That happens. We have temporarily increased the session and exception limits and you have access again now. When the next monthly subscription period starts, we'll return your subscription to the standard values. We're wondering how come you had ~36.000 sessions and we were thinking that mayby your developers call start and stop on the monitor everytime you track a feature? This is not the intention. Start and Stop should only be called once in an application instance. I hope your integration is going well and please don't hesitate to contact us should you need further assistance. Best regards, Eigil Rosager Poulsen EQATEC Team
  3. Guest
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    506 posts
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    Feb 2012

    Posted 31 Aug 2011 Link to this post

    thanks a lot! yes you are right we understand the problem with what we did, the problem was that we put the monitor initialization in a constructor of a transient class, the application was compiled and shipped to qa who ran many automated and manual tests and before we recognized the problem our account was blocked. we have fixed this and hopfully the increase that you gave us should suffice for now. thank yuval
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