Reset Password Email

2 posts, 1 answers
  1. Fe
    Fe avatar
    3 posts
    Member since:
    Feb 2016

    Posted 05 Mar Link to this post


    I've sent a test reset password email but I've got the message: "Password change was unsuccessful.".

    I wanna know if there are any rules to follow to reset the password, and how can I send this email from my app.


    Felippe Bertges

  2. Answer
    Tsvetomir Nedyalkov
    Tsvetomir Nedyalkov avatar
    7 posts

    Posted 08 Mar Link to this post

    Hello Felippe,

    I assume that you have used the 'Send test' functionality in Users > Automated Emails.
    Using this functionality for the ResetPasswordEmail template in the Portal does not send valid password reset codes. It is just meant to display the template as the end user will see it.

    You can use the following workflow in order to implement properly the desired functionality in your app:

    - Request a reset for the password of the user account programmatically as explained here
    - After the email is received, set the new password in the form. Just as a good measure, open the link   in a new incognito window of the browser.

    I hope that this helps. Let us know if any issues arise.

    Tsvetomir Nedyalkov
    Everlive is now Telerik Backend Services, and is part of the Telerik Platform.
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