Hello,
We are using Telerik Reporting in a WebApp that is open all day in a browser for the users as they do their work. The Reports are Ajax reloaded in the same report view on demand, but if the reporting is not touched for longer than an hour we get an exception from Telerik. If they refresh the page, it will work fine again, however they will loose the work they are doing. How can we hold a report view open for a longer period of time?
{"message":"","exceptionMessage":"Client with ID '092435-2fa6' not found. Expired.","exceptionType":"Telerik.Reporting.Services.Engine.InvalidClientException","stackTrace":" at Telerik.Reporting.Services.Engine.ReportEngine.WithClient[T](String clientID, Func`2 func)\r\n at Telerik.Reporting.Services.WebApi.ReportsControllerBase.CreateInstance(String clientID, ClientReportSource reportSource)\
Is there is a Cache setting we need to change to improve this time out?
Thank you.
3 Answers, 1 is accepted
Based on the error message, you are using the Reporting REST service. to control the cache timeout you can work with the service's ReportServiceconfiguration (introduced as of v9.0.15.422). For more details, please check HTML5 Report Viewer and Reporting REST services.
I hope the provided information is helpful.
Regards,
Stef
Telerik
Rank 1
Thank you for your timely reply. This will be great information to have as we are have a scheduled task to update and test this version of Telerik Reporting coming up. We are still running Q1 2014. Sorry I can report back just yet if this fixed the problem, but hopefully after we upgrade we can check this out.
You can test if the settings produce the desired result with the local demos installed by default under C:\Program Files (x86)\Telerik\Reporting Q2 2015\Examples.
We plan to provide one more setting that will invalidate the cache even if the same report is requested with the same set of parameters values, until this setting is available the approach to achieve this is to submit unique set of parameters (use custom UI and submit a new Date() to a DateTime report parameter in the report).
Regards,
Stef
Telerik